Customer Experience Specialist
Glasgow, Scotland, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Getronics
strategic partner in transforming the customer journey through data-driven insights, voice of the customer (VoC) analysis, and cross-functional collaboration. This role blends deep analytical expertise with qualitative research and stakeholder engagement to influence business performance, drive operational efficiency, and support long-term strategic goals. You will act as a catalyst for embedding customer-centric thinking and continuous … improvement across the organisation. What to expect: Customer Insight & Voice of the Customer (VoC): Lead the design and execution of qualitative and quantitative research studies (e.g., interviews, focus groups, workshops) to uncover deep insights into customer experiences, needs, pain points, and behaviours. Regularly analyse VoC data to identify trends, themes, risks, and value drivers that inform product and … support, and transformation teams to implement insight-led initiatives that improve customer experience and drive business results. Actively engage with senior stakeholders to understand their challenges and priorities, aligning research and analytics plans to strategic business needs. Act as an ambassador for insight-led transformation and customer-centric thinking across the organisation. Continuous Improvement & Transformation : Monitor and evaluate customer More ❯
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