3 of 3 Red Box Jobs in the Midlands

Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720 or equivalent) Avaya certifications (ACSS, ACIS) or similar vendor credentials Experience with compliance voice recording platforms (e.g., NICE, Verint, ASC, RedBox) Familiarity with managed service transitions or service design frameworks (e.g., ITIL, TOGAF) A comprehensive, reference-quality migration and transformation report (PDF + associated artefacts) Visio diagrams of current and target More ❯

Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720 or equivalent) Avaya certifications (ACSS, ACIS) or similar vendor credentials Experience with compliance voice recording platforms (e.g., NICE, Verint, ASC, RedBox) Familiarity with managed service transitions or service design frameworks (e.g., ITIL, TOGAF) A comprehensive, reference-quality migration and transformation report (PDF + associated artefacts) Visio diagrams of current and target More ❯

image management. Endpoint device set-up and configuration. Hardware and software product lifecycle management. Upgrades of software and systems as required. Support of Telephony system and associated components (Mitel, Redbox, and Right Fax) Software and Hardware Asset Management. Resolution of assigned calls made through the Service desk. Assist in the recovery of the Societies systems during Business Continuity testing and More ❯