2 of 2 Regulatory Change Jobs in Northampton

for a large contact centre.. This role involves strategic planning, real-time monitoring, troubleshooting technical issues, and collaborating with key stakeholders to enhance campaign performance while ensuring compliance with regulatory requirements. The Dialler Manager plays a crucial role in improving contact rates, agent productivity, and overall campaign effectiveness through effective workforce planning and system management. Key Responsibilities: Configure and … Ensure outbound dialling activities comply with relevant regulations (e.g. TCPA, GDPR, DNC, OFCOM). Implement risk minimisation measures, such as call blocking and DNC list compliance. Stay updated on regulatory changes affecting outbound calling operations and conduct periodic audits to maintain legal and ethical standards. Collaborate with IT, Operations, and Sales teams to ensure dialler strategies align with overall More ❯

and provide guidance on the current landscape. Produce proactive communications for both internal and external stakeholders, offering regular insights into market trends and opportunities. Stay at the forefront of regulatory changes and reporting methodologies. Collaborate with suppliers to report on sustainability performance and track progress against business and customer targets. Contribute to the development of our reporting metrics, processes … deliver on sustainability targets. Support the business with sustainability dashboards and produce suitable presentations for internal and external use. Produce all project documentation, including project plans, scope, impact of change, meeting minutes, and RAID log management. Gather, check, and present data for annual and ad-hoc reporting, including GHG emissions, both internally and externally. Qualifications and Skills: Experience in … understanding of effective customer and supplier relationship management principles. Ability to influence, manage, motivate, and coach. Passion for sustainable and responsible business. Understanding of broad ESG principles and the regulatory and reporting landscape (desirable). Ability to work with complex data and produce useful insights. Proficient in the use of all MS Office packages; systems awareness. Core Competencies: Provides More ❯