Senior Director of Service Delivery
- Hiring Organisation
- WTW
- Location
- Surrey, United Kingdom
- Employment Type
- Full Time
Lead cross-regional service teams (UK, Manila, Mexico, Japan etc) with clear accountability, succession planning, and a high-performance culture. Own the translation of regulatory expectations into service design and controls, embedding compliance into day-to-day service delivery (including resilience, reporting and third-party management). Champion … evolution. Contribute as a senior member of the ICT Technology team, providing service and operational perspective to broader business decisions. Support broader initiatives (e.g. regulatory compliance, transformation, tooling, and commercial models etc) leveraging domain expertise. Service delivery & performance. Own end-to-end service performance across all ICT products ...