3 of 3 Remedy ITSM Jobs in Warwickshire

Full UK Driving Licence Experience working within MOD/RAF organisations Previous or current SCIDA experience (highly desirable) Knowledge of Oracle, Remedy ITSM and/or other similar business tools Experience adapting CI approaches to changing business needs Knowledge of Defence ICT standards and JSP 101 Change ...

timely and effective resolution of incidents and service requests. Develop and implement strategies to improve user experience and satisfaction with customer services. Manage the ITSM toolset to ensure it supports the needs of the organization and aligns with ITIL best practices. Process Management: Implement and manage ITIL-based processes … problem, change, and service level management. Ensure processes are followed and continuously improved to enhance efficiency and effectiveness. Conduct regular reviews and audits of ITSM processes to ensure compliance and identify areas for improvement. Team Leadership: Lead, mentor, and develop the PLM service operations team to ensure high performance ...

timely and effective resolution of incidents and service requests. Develop and implement strategies to improve user experience and satisfaction with customer services. Manage the ITSM toolset to ensure it supports the needs of the organization and aligns with ITIL best practices. Process Management: Implement and manage ITIL-based processes … problem, change, and service level management. Ensure processes are followed and continuously improved to enhance efficiency and effectiveness. Conduct regular reviews and audits of ITSM processes to ensure compliance and identify areas for improvement. Team Leadership: Lead, mentor, and develop the PLM service operations team to ensure high performance ...