4 of 4 Remedy ITSM Jobs in the Midlands

ensure estate is ready Production and ownership of project/deployment plan Changes - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service Now Manages the release process, deploying updates via Verdant 1st point of escalation Recommends and manages updates and configurations to process and Verdant ...

complex technical issues. The role also provides leadership to Service Desk Co-ordinators delivering first-line support across phone, email, face-to-face and ITSM channels, ensuring enquiries are managed effectively and resolved in line with business priorities and service expectations. Key Responsibilities 1. Service Desk Management • Lead, support … endpoint management solutions. • Experience managing incidents, service requests, escalations and service reporting. • Strong customer service, stakeholder management, analytical and problem-solving skills. • Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk. • Strong understanding of ITIL and IT Service Management practices. • Excellent communication, organisational ...

need Ability to obtain or hold UK Government Security Clearance 2+ years’ experience in IT Asset Management or a related role Experience with ITSM management tools (e.g. ServiceNow, ManageEngine, Remedy, Snow/Flexara) Good understanding of SACM (Service Asset and Configuration Management), IT asset lifecycle management (ITAM ...

Essential In-depth technical understanding of Entra, Azure, Microsoft 365, on‐premise infrastructure and general business IT systems. Experience using ConnectWise Manage or another ITSM tool, such as ServiceNow, Remedy or Autotask. A strong passion for IT and a genuine interest in exploring and sharing new technologies ...