5 of 5 Remedy Jobs in the East of England

Government Security Clearance 2+ years experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Good understanding of IT asset lifecycle management and inventory best practices Awareness of software licensing models (e.g. Microsoft, Adobe, Oracle) Strong analytical and reporting ...

andregulatoryrequirements Supportinternalandexternalauditsandriskmitigationactivities Analyseassetusagetoidentifycostoptimisationopportunities Produceclearreportingoninventory,compliance,usage,andfinancialimpact Supportbudgeting,forecasting,andvendordiscussionswithdata-driveninsights ImproveITAMprocesses,standards,andautomation ActasasubjectmatterexpertforITAMtoolsandCMDBprocesses AssistwithtestingoftoolingintegrationsandCMDB-relatedprocesses Whatyoullneed AbilitytoobtainorholdUKGovernmentSecurityClearance 3+yearsexperienceinITAssetManagementorarelateddiscipline ExperiencewithITSM/ITAMtools(e.g.ServiceNow,Remedy,Snow) Strongunderstandingofassetlifecyclemanagementandsoftwarelicensingmodels Knowledgeofhardwarelifecyclemanagementandvendorcontracts Stronganalytical,problem-solving,andreportingskills AdvancedExcelskills;PowerBIexperiencedesirable Excellentcommunicationandstakeholdermanagementskills Highattentiontodetailandabilitytoworkindependently Desirable:ITIL4,ServiceNowcertifications,managedserviceexperience,CMDBexpertise,andprocessimprovementexperience. IfyourelookingtomakearealimpactinaseniorITAMrolewithstrongvisibilityandinfluence,wedlovetohearfromyou. ...

point of contact for general technical queries and escalations Investigate failed deployments directly in SCCM/Intune Own and resolve 3rd line incidents via Remedy queue Implement remediation activities where service has shortfalls Create and present Feature Release impact (advisory report) to Service Management/Customer (Hardware and Software ...

single point of contact for technical queries and escalations* Investigate deployment failures using SCCM and Intune* Own and resolve 3rd-line incidents via the Remedy queue* Implement remediation activities to enhance service performance* Present detailed Feature Release impact reports to Service Management and customers The Requirements* Confidently understand ...

properly tested, calibrated, and certified according to corresponding test procedures. Experienced at fault find electronics down to the component level to determine cause and remedy any faults. Fault find and repair final assemblies and sub-assemblies as required. Reworking boards as required to a high standard of accuracy, this ...