2 of 2 Remedy Jobs in Hertfordshire

connectivity What we’re looking for: Experience in high-risk environments and data centres Knowledge of DCIM tools and standards (desirable) Experience with ServiceNow, Remedy, or similar (desirable) Strong attention to detail, proactive approach, and ability to work under pressure Solid understanding of infrastructure technologies and networking Competence ...

point of contact for general technical queries and escalations Investigate failed deployments directly in SCCM/Intune Own and resolve 3rd line incidents via Remedy queue Implement remediation activities where service has shortfalls Create and present Feature Release impact (advisory report) to Service Management/Customer (Hardware and Software ...