1 to 25 of 76 Remedy Jobs in England

requests, escalations and service reporting. Strong customer service, stakeholder management, analytical and problem-solving skills. Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk. Strong understanding of ITIL and IT Service Management practices. Excellent communication, organisational and prioritisation skills. Inclusive leadership style, strong integrity ...

Helpdesk roles. Hands-on knowledge of Windows 10/11, macOS, Microsoft 365, Active Directory, Intune/SCCM.Familiarity with ITSM tools like ServiceNow, Remedy, or similar platforms. Understanding of ITIL processes (Incident, Problem, Change, Knowledge, Capacity Management).Experience in A/V support, collaboration tools, endpoint security, and remote ...

Information Technology, Computer Science, or relevant experience in related field. Demonstrable experience administering or developing within JSM or other ITSM tools (e.g. ServiceNow, BMC Remedy, FreshWork) or similar. Strong understanding of ITIL processes and ITSM best practices. Strong technical skills around API’s and related automation. Knowledge ...

environments. Strong analytical, communication and stakeholder management skills. Desirable Skills Google AppSheet, Apps Script, BigQuery and Looker Studio. Microsoft Power Platform and Power BI. Remedy CMDB or ServiceNow CMDB. Python and JavaScript. ETL and data integration technologies. Asset Management, Service Mapping and Data Governance experience. Ideal Background Defence, Government ...

Skills Experience with one or more of the following: Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery ...

understanding of Windows OS, Microsoft 365, and common business applications. Ability to troubleshoot hardware and software issues effectively. Familiarity with ITSM tools (e.g., ServiceNow, Remedy). Desirable: ITIL Foundation certification. Previous experience in a Service Desk or IT support role within a professional services or financial environment. Key Competencies ...

reporting and Real Time performance monitoring. Deliver automation for notifications, compliance monitoring, exception management and CMDB health reporting. Utilize technologies such as ServiceNow, Remedy CMDB, Microsoft Power Platform, Power BI, AppSheet, BigQuery, Looker Studio, SQL, Python and JavaScript. Demonstrate strong experience in CMDB/ITSM environments, including ITIL, Asset ...

reporting and Real Time performance monitoring. Deliver automation for notifications, compliance monitoring, exception management and CMDB health reporting. Utilize technologies such as ServiceNow, Remedy CMDB, Microsoft Power Platform, Power BI, AppSheet, BigQuery, Looker Studio, SQL, Python and JavaScript. Demonstrate strong experience in CMDB/ITSM environments, including ITIL, Asset ...

management and influencing skills, with experience working across multiple teams and senior stakeholders.* Experience working with ITSM platforms such as Jira Service Management, ServiceNow, Remedy or an equivalent product.* Experience driving service improvement and ITSM maturity initiatives.* Ability to work independently in a fast-paced and evolving environment.Desirable:* Experience ...

Strong knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using an IT service management tool such as ConnectWise, ServiceNow, Remedy or Autotask. Operational understanding of ITIL-aligned service environments, including SLAs, incident management, service request fulfilment and change management. Ability to work collaboratively across ...

Required UK Sole National with active DV Clearance Extensive installation, configuration and customisation experience across ITSM tooling such as CA Service Desk Manager, BMC Remedy, BMC Helix, ServiceNow, Cherwell, Freshworks or ManageEngine Extensive experience working within ITSM, ITOM, ITIL or eTOM processes Experience implementing highly secure, highly resilient, large ...

Successful in The Role, You Will Have: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc. Strong technical troubleshooting skills. Excellent interpersonal and communication skills. Confident user of Microsoft Windows and common applications. Understanding of Database ...

change management or a related field Prior experience working in the public sector, preferably Defence Proficiency with ITSM tools (e.g., ServiceNow, BMC remedy etc..) The ability to work effectively in a team environment Strong communication and people skills Essential qualifications for the Change Manager: ITIL certification (Foundation Minimum ...

AlwaysOn Availability Groups SQL Clustering Database Mirroring Log Shipping Replication Technologies Desirable Experience Experience working in highly regulated or secure environments Familiarity with BMC Remedy ITIL Foundation or equivalent experience Experience working with enterprise storage platforms Location This role is based in Chester . Candidates should be located within ...

understood and completed to ensure estate is ready Production and ownership of project/deployment plan Changes - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service Now Manages the release process, deploying updates via Verdant 1st point of escalation Recommends and manages updates and configurations to process ...

Google Workspace support experience Gmail, Google Meet, Drive, Chat, Docs, Sheets & Slides User account and application/service management Expert-level incident & request management Remedy/enterprise ITSM experience Strong ITIL/ITSM process knowledge Google case management Microsoft 365/Global Email awareness Basic understanding of network infrastructure ...

delivery rather than in theory SIAM or multi-supplier service integration experience Experience across both legacy and new technologies on a transitioned programme ServiceNow, Remedy or equivalent ITSM tooling experience Prior delivery within a Defence or National Security programme Interested? Tektora are looking to speak with DV Cleared Service ...

Familiarity with ITIL processes, particularly ITIL 4. Understanding of Microsoft Active Directory and its role in access management. Experience with PowerShell scripting. Familiarity with Remedy or similar IT service-management platforms. Previous experience working in a technical support or service desk environment. Working Arrangements This is an on-site ...

challenging situations professionally. A commitment to continuous learning, personal development, and improving ways of working. Experience with Service Incident Management, telecommunications technologies, Fixed Line Remedy systems, or ITIL 4 certification would be advantageous. This position requires the ability & willingness to undergo and obtain a Secure Vetting (SC) clearance. Worried ...

release improvements to our platform and build new capabilities. You will help triage and investigate escalated issues and work with the development team to remedy and deliver fixes when required. Success will require this individual to be adaptable, with the ability to succeed both as a team member ...

Looking For 4–7 years’ project management experience in IT, SaaS, or telecoms Hands‐on experience with ITSM tools such as BMC Helix, Remedy, or equivalent Proven stakeholder management skills across local and global teams Track record of delivering projects end-to-end Working knowledge of Jira, MS Project ...

Incident, Change, Problem and Service Request Management. Cloud service and multi-supplier experience. Experience delivering CSI and service reporting. Jira Service Management, Confluence and Remedy or equivalent ITSM tooling. Strong stakeholder management, communication and documentation skills. Role: Cloud Service Manager Sector: Defence Rate: £400 to £500 Inside IR35 Location ...

diagnostics, firmware upgrades and component replacement. Experience with structured copper and fibre cabling. Understanding of datacentre power, cooling and infrastructure fundamentals. Experience using ServiceNow, Remedy, Jira or another ITSM platform. Understanding of incident, problem and change management processes. Strong troubleshooting, documentation and customer communication skills. Ability to work independently ...

custom applications Strong technical diagnostic and problem-solving skills Solid customer liaison experience Expertise in Application support and maintenance Tools such as Zendesk, Remedy Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL) Knowledge of Agile Methodologies and DevOps tools such as Azure DevOps Proven technical ...

knowledge Ability to work autonomously and translate business requirements into technical solutions Highly desirable: Google AppSheet Google Apps Script BigQuery Looker Studio ServiceNow CMDB Remedy CMDB Microsoft Power Platform Power BI Python JavaScript ETL/data integration technologies ITIL Foundation or equivalent If you're a developer who understands ...