4 of 4 Remedy Jobs in the North of England

targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is preferred. Knowledge of ITSM Remedy is a plus but not essential. Eagerness to expand your skills and knowledge within the IT field. This position offers a hybrid working model ...

independently and as part of a team Excellent communication skills with the ability to prioritise tasks effectively. Experience using ticketing systems such as BMC Remedy, ServiceNow, or Jira is desirable. Desirable (but not essential) Previous experience in an IT, technical, or technology-focused role Familiarity with databases or internal ...

attributes we would like to have: Strong self-awareness, excellent leadership and motivational skills, with expertise in performance analytics and CRM tools (e.g., ServiceNow, Remedy) and coaching methodologies. In-depth understanding of smart meter technologies and switching protocols, with a focus on regulatory compliance. Data-driven decision-making coupled ...

including Windows, Mac OS, and VMWare environments Configure and support VPN connections for remote users, ensuring secure access to company resources Utilise ServiceNow and Remedy for incident management, tracking issues from initial report through to resolution Assist in the setup and maintenance of network configurations, including TCP/ ...