6 of 6 Remedy Jobs in the West Midlands

role. Deep understanding of ITIL v4 principles and service lifecycle management . Skilled in Change , Release , and Service Transition management. Experience with ITSM tools such as ServiceNow or BMC Remedy . Strong communication and stakeholder management abilities. Certified in ITIL Foundation v4 (advanced certifications preferred). Additional qualifications in project management or service governance frameworks desirable. Why Join Global More ❯

or MSSP) Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to demonstrate excellent troubleshooting More ❯

in ITIL processes – particularly Service Design, Transition, Portfolio, Change, and Release Management.• Strong understanding of risk management, compliance, and governance frameworks.• Skilled in ITSM platforms such as ServiceNow, BMC Remedy, or equivalent.• ITIL v4 Foundation (required); advanced ITIL certifications highly desirable.• Excellent stakeholder communication and vendor management skills. IT Service Lifecycle Manager Birmingham – Permanent – Competitive Salary – Hybrid Apply now More ❯

regulations, compliance standards, and internal governance frameworks, ensuring services are designed and managed in accordance with legal, security, and compliance requirements. Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms to manage service lifecycle processes. Strong ability to communicate and set expectations with stakeholders and third parties. IT Service Lifecycle Manager/IT Service Manager More ❯

up to date Problem management Level: working You can: * initiate and monitor actions to investigate patterns and trends to resolve problems * effectively consult specialists where required * determine the appropriate remedy and assist with its implementation * determine preventative measures Strategic thinking Level: awareness You can: * explain the strategic context of your work and why it is important * support strategic planning More ❯

up to date Problem management Level: working You can: initiate and monitor actions to investigate patterns and trends to resolve problems effectively consult specialists where required determine the appropriate remedy and assist with its implementation determine preventative measures Strategic thinking Level: awareness You can: explain the strategic context of your work and why it is important support strategic planning More ❯