2 of 2 Remote Desktop Jobs in Aberdeenshire

synchronization. O365 administration & advanced support, including Exchange Online, Teams, SharePoint, and OneDrive troubleshooting. Network troubleshooting, including DNS, DHCP, VPN, firewall rules, and proxy issues. Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools. Monitoring and managing ITSM queues, ensuring ticket categorization, prioritization, and SLA compliance. Generating … actions taken to enhance knowledge sharing and historical tracking. Strong working knowledge of ITSM tools like ServiceNow for effective ticket management. Proficiency in BeyondTrust (Remote Support) for troubleshooting and assisting end users efficiently. Soft Skills Should possess excellent customer handling skills Ability to handle unforeseen situations High level ...

synchronization. O365 administration & advanced support, including Exchange Online, Teams, SharePoint, and OneDrive troubleshooting. Network troubleshooting, including DNS, DHCP, VPN, Firewall rules, and Proxy issues. Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools. Monitoring and managing ITSM queues to ensure ticket categorization, prioritization, and SLA compliance. Generating … actions taken to enhance knowledge sharing and historical tracking. Strong working knowledge of ITSM tools like ServiceNow for effective ticket management. Proficiency in BeyondTrust (Remote Support) for troubleshooting and assisting end users efficiently. Soft Skills Should possess excellent customer handling skills Ability to handle unforeseen situations High level ...