Essential Skills and Experience: Experience working for a Managed Service Provider (MSP) and familiarity with managing support contracts and SLAs. Strong knowledge of common desktop operating systems (Windows, MacOS) and mobile devices (iOS, Android). Basic networking knowledge to assist with issue troubleshooting (TCP/IP, DNS, DHCP, VPN … environment. A commitment to providing excellent customer service and support. Desirable Skills: IT certifications such as ITIL Foundation, CompTIA A+, or equivalent. Experience with remotedesktop support tools (e.g., TeamViewer, RemoteDesktop, SimpleHelp). Knowledge of IT security practices and security frameworks. Experience with Active Directory More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
In Technology Group Limited
Exchange Online, and Teams Active Directory, Group Policy, DNS/DHCP Azure/Azure AD (basic to intermediate level) Networking fundamentals - VLANs, firewalls, VPNs Remotedesktop services and virtualization (e.g., Hyper-V, VMware) Experience with RMM tools and professional service automation (PSA) systems. Relevant IT certifications (e.g., CompTIA More ❯
Postgres databases. iSCSI SAN Technologies. Xenserver Clustered virtualized environment. Splunk Logserver. System monitoring. Network configuration and management. Firewall configuration and management. Microsoft AD and RemoteDesktop Services (Windows 2019). Experience of scripting (Bash, Korn, C, Shell, etc). Desirable skills: M365/MS Exchange Container based infrastructure More ❯
stakeholder management skills. Strong knowledge of Terraform, Ansible, GitHub & Web Application Firewalls. Benefits Nice to have experience: SQL Server Windows Server Active Directory DNS RemoteDesktop Services IIS/Nginx Linux Server IDS/IPS PowerShell & Bash Serverless technologies (AWS Lambda, Elastic Containers) Agentic and Generative AI especially More ❯
