Customer Technical Support Specialist
- Hiring Organisation
- Brook Street UK
- Location
- Cardiff, South Glamorgan, Wales, United Kingdom
- Employment Type
- Permanent
Responsibilities Deliver support via chat, email, and phone Troubleshoot software issues and escalate where needed Support onboarding, training, and best-practice usage Use remote tools to resolve customer issues Contribute to AI-assisted support tooling and automation Maintain knowledge base content and support documentation Identify trends and feedback insights … approach Comfortable working with AI-powered tools Able to work on-site daily in Cardiff Desirable: Experience in healthcare or regulated environments Familiarity with remote desktop tools Understanding of cloud systems and basic IT infrastructure Exposure to AI/automation in support environments Awareness of data protection principles ...