fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address advanced and complex incidents escalated by Service Desk Analysts, including troubleshooting via remotedesktop Ensure case ownership and coordinate support from internal teams as needed Escalate unresolved incidents to appropriate leadership teams and follow through to resolution Provide coverage during after …/365 via assigned shift patterns Maintain business continuity through after-hours and on-call support Uphold Sysco's Code of Conduct and training objectives Work independently in a remote environment Skills and Experience Extensive Service Desk experience, with advanced ServiceNow ITSM usage Proven ability to resolve complex technical issues Fluent in English and French or Swedish (required) Strong … communication and interpersonal skills Advanced troubleshooting, remote support, and mentoring skills Comfortable working in high-pressure, escalated environments Familiarity with VMware Workspace ONE Access or similar tools Education and Certifications Demonstrated advanced IT knowledge and experience in a similar role ITIL v4 or ITSM certification preferred AWS certifications and Microsoft MCSE a plus CompTIA A+ desirable Proficient with Microsoft More ❯
and a team of more than 150 employees, delivering high-quality solutions across the South East. Duties & Responsibilities Provide first-line IT support to users across office, site and remote locations Log and manage incidents using a ticketing system, ensuring timely resolution or escalation Deliver support via phone, remotedesktop, and in-person where necessary Configure and … Please apply with your CV sent in strict confidence to Kate Morgan at CV Screen for immediate consideration. Alternate Job Titles IT Service Desk Engineer 1st Line Support Technician Desktop Support Analyst IT Helpdesk Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this More ❯
Sittingbourne, Kent, South East, United Kingdom Hybrid / WFH Options
Constant Recruitment
align with user and organisational needs. Deep understanding of compliance, security, data retention, and governance in Microsoft 365. Microsoft Azure Expert in architecting and deploying solutions across: Azure Virtual Desktop (AVD) Azure-hosted services , including app hosting, database, backup, and identity services Infrastructure management (IaaS, PaaS) Hybrid/multi-cloud design DevOps and automation using ARM templates, Bicep, and … and Microsoft Enterprise Agreements Ability to advise customers and internal teams on the most efficient and cost-effective licensing models. Private Cloud Solutions/RDS Design and implementation of: RemoteDesktop Services (RDS) environments for high-performance, secure access Comparative design thinking around on-premise vs private cloud vs public cloud Expertise in building resilient, flexible environments that … support remote or hybrid workforces. Cybersecurity Solutions Practical understanding of modern security principles, including: Zero Trust architecture MDR (Managed Detection and Response) MFA (Multi-Factor Authentication) Implementation of layered defences across on-premise, hybrid, and cloud infrastructures Confidence in addressing customer concerns around data protection, threat vectors, and regulatory compliance. Backup, Disaster Recovery and Business Continuity Architect solutions using More ❯
2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem - Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware … MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows 10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good understanding of PC hardware/software set-up/configuration and TCP/IP Technical experience in video conferencing, AV setups More ❯
