Desktop Engineer, Troubleshooting, Printer issues, PC issues, RemotedesktopDesktop Engineer Contract - 12 months+ - £230/day inside IR35 London - mostly onsite 9am to 5pm Role The successful candidate will provide (L1/L2 ) IT Helpdesk/Desktop Support both locally and remotely. Technical troubleshooting and resolution of end user computer hardware and software issues. … Provide on-site and remote IT troubleshooting and incident resolution support services for PC Manage individual workflow and maintain current ticket queue via IT ticketing system Understanding of IT infrastructure including networking Requirements Hands-on technical experience with Windows 10, Mac, Microsoft Active Directory, Exchange, Networking Experience with remote access and remote control tools to support remote employees. Excellent communication/interpersonal skills, ability and willingness to learn Desktop Engineer, Troubleshooting, Printer issues, PC issues, Remotedesktop McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds. More ❯
Senior Professional Services Engineer Hybrid Remote To £65,000 + great benefits I'm working with a growing and Multi-Sector MSP who are looking to add a Professional Services Engineer to their ranks. Culturally they're a diverse bunch, placing people and a passion for technology at the forefront of what they do. Boasting a diverse client list … with Azure, (Azure Active Directory/Entra ID, Azure Vms etc) Deployment of Microsoft 365 products, including SharePoint/OneDrive and Teams Management and troubleshooting of Windows Server , including RemoteDesktop Services, Active Directory, AD Sync Hands-on technical knowledge of LAN/WAN, Routing, Switching, Cisco, Meraki, firewalls, VLANs, VPNs and network segmentations Understanding of virtualization technologies More ❯
fluent speaking/writing of English and either/both of Swedish and French* Key Responsibilities Address advanced and complex incidents escalated by Service Desk Analysts, including troubleshooting via remotedesktop Ensure case ownership and coordinate support from internal teams as needed Escalate unresolved incidents to appropriate leadership teams and follow through to resolution Provide coverage during after …/365 via assigned shift patterns Maintain business continuity through after-hours and on-call support Uphold Sysco's Code of Conduct and training objectives Work independently in a remote environment Skills and Experience Extensive Service Desk experience, with advanced ServiceNow ITSM usage Proven ability to resolve complex technical issues Fluent in English and French or Swedish (required) Strong … communication and interpersonal skills Advanced troubleshooting, remote support, and mentoring skills Comfortable working in high-pressure, escalated environments Familiarity with VMware Workspace ONE Access or similar tools Education and Certifications Demonstrated advanced IT knowledge and experience in a similar role ITIL v4 or ITSM certification preferred AWS certifications and Microsoft MCSE a plus CompTIA A+ desirable Proficient with Microsoft More ❯
the sales team with infrastructure guidance duringRFI/RFPs and POC stages. Provide ongoing infrastructure support for client implementationteams and internal teams throughout project lifecycles. Deliver on-site and remote training for clients and partners,ensuring they understand best practices and optimizationstrategies. Document solutions and maintain a repository of best practices. Stay current with new product releases and roadmaps … experience with AWS, Azure,and GCP. Virtualization: Expertise in VMware vSphere, Hyper-V, andother virtualization technologies. Networking and Security: Experience with Palo Alto,Sophos, FortiNet, and Cisco firewall solutions. RemoteDesktop Services: Proficiency in supporting RDS,RemoteApp, and Citrix environments (both on-premises and cloud). Project Management: 2+ years of project managementexperience, with excellent communication and organizationalskills. More ❯
2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem - Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware … MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows 10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good understanding of PC hardware/software set-up/configuration and TCP/IP Technical experience in video conferencing, AV setups More ❯
East London, London, England, United Kingdom Hybrid / WFH Options
Understanding Recruitment
incidents and service requests through the ticketing system* Installing, configuring, and troubleshooting hardware and software, including laptops, printers, mobile devices, and network equipment* Supporting Office 365, Active Directory, and remote access tools* Assisting with onboarding/offboarding, asset management, and MDM setup* Travelling to offices and service sites to provide face-to-face IT support when needed Skills required … the Service Support Engineer: * Hands-on experience with Microsoft Intune, Office 365, and Active Directory* Knowledge of ticketing and asset management systems (e.g. FreshService)* Understanding of basic networking and remotedesktop tools* Excellent verbal and written communication skills* Calm, helpful, and approachable-able to support non-technical users* Organised, with strong attention to detail and process-following skills … whether through education, training, or self-learning Understanding Recruitment is acting as an employment agency for this vacancy. IT Support | 1st Line | 2nd Line | Microsoft 365 | Intune | Active Directory | Remote | Field Engineer More ❯
