2 of 2 Remote Desktop Jobs in Oxfordshire

/3rd line or specialist teams. Log all incidents accurately in the ticketing system. Ensure timely updates and closure of tickets. Deliver remote troubleshooting using RMM tools. Occasionally visit client sites for hardware or network issues. Create, modify, and disable user accounts in Active Directory and Microsoft 365. Manage … maintain security compliance. Maintain accurate records of fixes, configurations, and client environments. Update knowledge base articles for common issues. Skills & Experience: Operating Systems: Windows (desktop & server), macOS Networking Basics: TCP/IP, DNS, DHCP, VPN, firewalls Active Directory: User account management, group policies Microsoft 365/Exchange: Email setup ...

. Proficient in VMware vSphere and Microsoft Hyper-V administration. Experience supporting Microsoft infrastructure services such as Active Directory , DNS , and Remote Desktop Services (RDS) . Understanding of e-commerce or high-traffic web environments with thousands of concurrent users. Proven ability to troubleshoot complex infrastructure issues ...