1 to 25 of 28 Remote Monitoring and Management Jobs in London

We are seeking a proactive and customer-focused IT Support Technician to join our Managed Service Provider (MSP) team. The successful candidate will provide technical support and troubleshooting to multiple clients, ensuring their IT systems and security run efficiently and securely. Key Responsibilities Provide remote and on-site IT support to clients, resolving technical issues promptly. Manage service desk requests … prioritizing and escalating, as necessary. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Support Microsoft 365, email configurations, and cloud-based services. Troubleshoot network connectivity, firewalls, and VPN issues. Perform regular system monitoring, patching, and updates to ensure security compliance. Maintain documentation on client IT environments and solutions provided. Collaborate with the MSP team to optimize IT … operations and enhance service delivery. Skills & Qualifications Previous experience in IT support, ideally in an MSP or multi-client environment. Proficiency in Windows, macOS, and possibly Linux operating systems. Strong knowledge of networking, Active Directory, and Microsoft 365 administration. Experience with remote monitoring and management (RMM) tools. Excellent problem-solving and communication skills. Ability to manage multiple client requests in More ❯

About the Role As a Java Senior Software Engineer working on our backend team, you will be contributing to our Kotlin and Java backend applications and systems development on our suite of IT Software products. Working in a team where Product, Engineering and QA join to build the NinjaOne product suite in an agile environment. Not only maintaining code but … also contributing to developing new features, increasing the quality and maintenance of the existing codebase and exploring new technologies. We are engineers, technology leaders and experts. We create and deliver mission critical services to enable NinjaOne's customers to administer, protect and maintain millions of endpoints and servers. You will have the opportunity to design and develop high-availability mission … critical software systems that support our worldwide operations. We hire the best software engineers with experience in our stack: NinjaOne is built on Java , Kotlin , C++ , and Postgres , supporting millions of user endpoints and running as a scalable cloud service in AWS . Location- London, United Kingdom or Remote anywhere based in the UK What you'll be doing Design More ❯

About the Role As a Java Senior Software Engineer working on our backend team, you will be contributing to our Kotlin and Java backend applications and systems development on our suite of IT Software products. Working in a team where Product, Engineering and QA join to build the NinjaOne product suite in an agile environment. Not only maintaining code but … also contributing to developing new features, increasing the quality and maintenance of the existing codebase and exploring new technologies. We are engineers, technology leaders and experts. We create and deliver mission critical services to enable NinjaOne's customers to administer, protect and maintain millions of endpoints and servers. You will have the opportunity to design and develop high-availability mission … critical software systems that support our worldwide operations. We hire the best software engineers with experience in our stack: NinjaOne is built on Java , Kotlin , C++ , and Postgres , supporting millions of user endpoints and running as a scalable cloud service in AWS . Location- London, United Kingdom or Remote anywhere based in the UK What you'll be doing Design More ❯

The Enterprise Account Executive, Customer Base role at NinjaOne is responsible for achieving sales and profitability objectives and focuses on growing wallet share in our largest Enterprise Accounts, as well as helping Ninja get traction within net new Enterprise Accounts. This is a strategic role which will contribute significantly to the success of NinjaOne. You will be responsible for expanding … NinjaOne adoption within G2K net new prospects by aligning solutions and products that solve their IT operational challenges, as well as closing cross sell and up sell business with our existing customer base. Core responsibilities include pipeline building, prospecting, territory planning, relationship development and management, running full sales cycles prospecting to deal close, net new sales, expansion sales, presentation delivery … and contract negotiations. Location - Remote in United Kingdom What You'll be Doing Qualify prospective accounts to build and maintain an up-to-date pipeline of prospects to achieve sales goals. Become a trusted advisor on NinjaOne's products and conduct discovery calls, presentations, and demos with prospects. Negotiate opportunity terms, discounts, and implementation with leadership approval for below-threshold More ❯

The Enterprise Account Executive, Customer Base role at NinjaOne is responsible for achieving sales and profitability objectives and focuses on growing wallet share in our largest Enterprise Accounts, as well as helping Ninja get traction within net new Enterprise Accounts. This is a strategic role which will contribute significantly to the success of NinjaOne. You will be responsible for expanding … NinjaOne adoption within G2K net new prospects by aligning solutions and products that solve their IT operational challenges, as well as closing cross sell and up sell business with our existing customer base. Location - Remote in United Kingdom What You'll be Doing Qualify prospective accounts to build and maintain an up-to-date pipeline of prospects to achieve sales … goals. Become a trusted advisor on NinjaOne's products and conduct discovery calls, presentations, and demos with prospects. Negotiate opportunity terms, discounts, and implementation with leadership approval for below-threshold discounts. Identify key decision makers and procurement processes to drive opportunities to win. Work with NinjaOne channel partners in identifying prospective opportunities. Collaborate with your marketing, SDR, and other internal More ❯

This role is 4 days in the office in the office in Notting Hill Salary is £35k-£40k Key Responsibilities Provide first- and second-line support to users for hardware, software, and system issues (Windows, macOS, mobile devices, printers). Support and administer Microsoft 365 applications and services (Teams, Outlook, SharePoint, OneDrive, etc.). Maintain, monitor, and troubleshoot infrastructure components … including networks, NAS servers, CCTV, and Wi-Fi systems. Ensure adherence to IT policies, security protocols, and data protection regulations. Review and contribute to cybersecurity reports, training completion tracking, and incident response documentation. Set up, manage, and maintain user accounts, hardware, and software across offices and remote environments. Collaborate with external vendors for service and support as required. Prepare documentation … guides, and procedures for internal IT processes. Provide support and occasional onsite assistance in the Paris office. Participate in onboarding and offboarding processes for employees across global offices. Required Skills and Experience Proven experience in IT support and infrastructure management. Minimum of 2 years in an IT Support role. Strong knowledge of Microsoft 365 (O365), including administration and troubleshooting. Good More ❯

This role is 4 days in the office in the office in Notting Hill Salary is £35k-£40k Key Responsibilities Provide first- and second-line support to users for hardware, software, and system issues (Windows, macOS, mobile devices, printers). Support and administer Microsoft 365 applications and services (Teams, Outlook, SharePoint, OneDrive, etc.). Maintain, monitor, and troubleshoot infrastructure components … including networks, NAS servers, CCTV, and Wi-Fi systems. Ensure adherence to IT policies, security protocols, and data protection regulations. Review and contribute to cybersecurity reports, training completion tracking, and incident response documentation. Set up, manage, and maintain user accounts, hardware, and software across offices and remote environments. Collaborate with external vendors for service and support as required. Prepare documentation … guides, and procedures for internal IT processes. Provide support and occasional onsite assistance in the Paris office. Participate in onboarding and offboarding processes for employees across global offices. Required Skills and Experience Proven experience in IT support and infrastructure management. Minimum of 2 years in an IT Support role. Strong knowledge of Microsoft 365 (O365), including administration and troubleshooting. Good More ❯

This role is 4 days in the office in the office in Notting Hill Salary is £35k-£40k Key Responsibilities Provide first- and second-line support to users for hardware, software, and system issues (Windows, macOS, mobile devices, printers). Support and administer Microsoft 365 applications and services (Teams, Outlook, SharePoint, OneDrive, etc.). Maintain, monitor, and troubleshoot infrastructure components … including networks, NAS servers, CCTV, and Wi-Fi systems. Ensure adherence to IT policies, security protocols, and data protection regulations. Review and contribute to cybersecurity reports, training completion tracking, and incident response documentation. Set up, manage, and maintain user accounts, hardware, and software across offices and remote environments. Collaborate with external vendors for service and support as required. Prepare documentation … guides, and procedures for internal IT processes. Provide support and occasional onsite assistance in the Paris office. Participate in onboarding and offboarding processes for employees across global offices. Required Skills and Experience Proven experience in IT support and infrastructure management. Minimum of 2 years in an IT Support role. Strong knowledge of Microsoft 365 (O365), including administration and troubleshooting. Good More ❯

IT solutions that simplify the way IT organizations work. We are currently looking for a Senior Site Reliability Engineer to join our SRE team in the Platform Engineering organization and help us scale our products to millions of end-users. We are looking for individuals with a passion for automation and observability, ensuring the quality and availability of our services. … Location - We are flexible on remote working from home, if you are based in the UK or Germany. On Call Requirements - Participate in our 24x7 on-call rotation, SCRUM, and deployment planning. We hire the best software engineers, but experience in our stack can't hurt: NinjaOne is built on Java , Kotlin , C++ , and Postgres , supporting millions of user endpoints … and running as a scalable cloud service in AWS . Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What you'll be doing Diagnose and resolve complex application and infrastructure issues Participate in our 24x7 on-call rotation, SCRUM, and deployment planning Perform Root Cause Analysis (RCA) and provide recommendations for application teams More ❯

IT solutions that simplify the way IT organizations work. We are currently looking for a Senior Site Reliability Engineer to join our SRE team in the Platform Engineering organization and help us scale our products to millions of end-users. We are looking for individuals with a passion for automation and observability, ensuring the quality and availability of our services. … Location - We are flexible on remote working from home, if you are based in the UK or Germany. On Call Requirements - Participate in our 24x7 on-call rotation, SCRUM, and deployment planning. We hire the best software engineers, but experience in our stack can't hurt: NinjaOne is built on Java , Kotlin , C++ , and Postgres , supporting millions of user endpoints … and running as a scalable cloud service in AWS . Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What you'll be doing Diagnose and resolve complex application and infrastructure issues Participate in our 24x7 on-call rotation, SCRUM, and deployment planning Perform Root Cause Analysis (RCA) and provide recommendations for application teams More ❯

sector leading client looking to recruit an IT Infrastructure Analyst on a full-time permanent basis. Our client is looking for an IT Infrastructure Analyst to join their team and play a key role in supporting the delivery of infrastructure projects. This is a hands-on position where you’ll work closely with the IT Infrastructure Lead and collaborate with … a wider global IT team. This opportunity is ideal for someone eager to advance their career in IT Infrastructure within a dynamic and expanding company. You’ll have the chance to work with a broad range of technologies and gain experience across different areas of the business. Key Experience Required: Take ownership of the IT Service Management toolset, ensuring it … is effectively maintained and utilized. Serve as an escalation point for the service desk, helping to assign and resolve issues promptly while clearly communicating task urgency and impact. Keep accurate, well-organized records of infrastructure assets, configurations, workflows, and changes to support clarity, compliance, and scalability. Manage the setup, upkeep, and support of core IT infrastructure, covering servers, storage systems More ❯

sector leading client looking to recruit an IT Infrastructure Analyst on a full-time permanent basis. Our client is looking for an IT Infrastructure Analyst to join their team and play a key role in supporting the delivery of infrastructure projects. This is a hands-on position where you’ll work closely with the IT Infrastructure Lead and collaborate with … a wider global IT team. This opportunity is ideal for someone eager to advance their career in IT Infrastructure within a dynamic and expanding company. You’ll have the chance to work with a broad range of technologies and gain experience across different areas of the business. Key Experience Required: Take ownership of the IT Service Management toolset, ensuring it … is effectively maintained and utilized. Serve as an escalation point for the service desk, helping to assign and resolve issues promptly while clearly communicating task urgency and impact. Keep accurate, well-organized records of infrastructure assets, configurations, workflows, and changes to support clarity, compliance, and scalability. Manage the setup, upkeep, and support of core IT infrastructure, covering servers, storage systems More ❯

Are you friendly, tech-savvy, and passionate about providing exceptional service? Sharp IT Services is on the lookout for a 1st Line Support Analyst to join our growing helpdesk team. If you're keen to build your career in IT and enjoy helping people solve problems, this could be the perfect next step. What You'll Be Doing In this … role, you'll be the first point of contact for our diverse client base, helping to resolve IT issues efficiently and professionally. Your day-to-day will include: Taking ownership of support tickets - updating, progressing, and closing them with clear communication throughout. Hitting performance targets to keep our service levels high. Continuously improving your technical knowledge with on-the-job … learning. Organising your tasks to stay ahead of client expectations. Maintaining professional, clear, and friendly communication at all times. Representing Sharp IT Services with professionalism and integrity. What We're Looking For We're after someone who's not just technically curious, but also people-focused and motivated to grow. Ideally, you'll bring: A personable, professional, and approachable manner More ❯

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion … of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering ouremployees around the world . The Opportunity: ECI is seeking an enthusiastic, personable, and qualified Service Desk Analyst with proficiency in a range of technologies and highly adept … problem-solving skills to join our amazing team of Technologists. In this role, you will provide end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. The successful Service Desk Analyst will "see the world through the eyes of the customer" delivering world class desktop support and end-user server administration for all More ❯

Title: Associate Director, Procurement Location: UK/Remote Reports to: Director of Finance Department: Finance, Procurement Team Employment Type: Full-time About Atlas Technica Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our … uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values , thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while … promoting professional and career development for our Team Members. Join Atlas Technica now! The Associate Director, Procurement is a key member of the Finance team, reporting to the Director of Finance. As we scale, the procurement function becomes critical to managing our vendor ecosystem, maintaining regulatory compliance, and delivering value-added services. Role Summary We are seeking a strategic and More ❯

2nd Line Support Technician – Northern Ireland Our client is a fast-growing and well-established business providing best-in-class IT support services to clients across the hospitality sector. They’re now looking for a highly motivated and experienced 2nd Line Support Technician to join their dynamic team. This is a fantastic opportunity to advance your career in a fast … paced environment that values your input, invests in your development, and offers long-term progression. The Role As a 2nd Line Support Technician, you’ll be the go-to escalation point for the 1st Line team, handling a wide range of support needs across IT systems, networks, and hospitality-specific technologies. You’ll work with everything from POS and PMS … systems to Wi-Fi and back-office infrastructure, ensuring client operations run smoothly 24/7. Key Responsibilities Deliver advanced technical support via phone, remote tools, and occasional site visits. Troubleshoot and resolve issues with Windows servers, networks, desktops, and hospitality-focused systems. Escalate complex cases to 3rd line or vendor support when needed. Configure and maintain network hardware – switches More ❯

London, UK New City Court Ground Floor, 20 St Thomas St London, UK SE19RS, GBR ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations worldwide. With an extensive range of services, ECI offers stability, security, and improved business performance, enabling clients to focus on their core operations. Over … customers globally, managing assets exceeding $3 trillion, trust ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is matched by our commitment to empowering our employees worldwide. The Opportunity: We are seeking an enthusiastic, personable, and qualified Desktop Support Engineer - Microsoft, Azure, O365 to join our team. In this role, you will provide … end-user desktop support to multiple users operating Windows, Exchange, and Office 365 environments. The Desktop Support Engineer - Microsoft, Azure, O365 will handle desktop support and server administration for client issues, responding to Level 1 and 2 service tickets. You will collaborate with a team and escalate issues as needed, also liaising with third-party vendors for warranty repairs. This More ❯

thrives on solving complex technical issues in a fast-paced, service-driven environment. Based full-time at our Shoreditch office, you'll support clients across a variety of platforms and play a key part in ensuring service excellence. Key Responsibilities Resolve 1st and 2nd line support tickets using RMM tools Troubleshoot, escalate, and resolve incidents within agreed SLAs and KPIs … Monitor networks and provide guidance on security improvements Administer environments in Azure, AWS, and SharePoint Log all customer interactions in the support ticketing system (e.g., AutoTask/Datto) Collaborate with internal teams to provide timely resolutions Maintain strong knowledge of customer processes and business needs Contribute to team culture by sharing knowledge and participating in special projects About You Minimum … Windows Server OS, Hyper-V, VMware, Azure Active Directory, SharePoint Confident with networking technologies: LAN, WAN, TCP/IP, DNS, DHCP, VPN, VLAN, VOIP Experienced in security audits, firewall management, endpoint security, and infrastructure compliance Familiarity with SQL/MySQL, SaaS, HaaS, and hybrid cloud environments Azure and/or AWS certification preferred Enthusiastic about learning, adaptable to change, and More ❯

thrives on solving complex technical issues in a fast-paced, service-driven environment. Based full-time at our Shoreditch office, you'll support clients across a variety of platforms and play a key part in ensuring service excellence. Key Responsibilities Resolve 1st and 2nd line support tickets using RMM tools Troubleshoot, escalate, and resolve incidents within agreed SLAs and KPIs … Monitor networks and provide guidance on security improvements Administer environments in Azure, AWS, and SharePoint Log all customer interactions in the support ticketing system (e.g., AutoTask/Datto) Collaborate with internal teams to provide timely resolutions Maintain strong knowledge of customer processes and business needs Contribute to team culture by sharing knowledge and participating in special projects About You Minimum … Windows Server OS, Hyper-V, VMware, Azure Active Directory, SharePoint Confident with networking technologies: LAN, WAN, TCP/IP, DNS, DHCP, VPN, VLAN, VOIP Experienced in security audits, firewall management, endpoint security, and infrastructure compliance Familiarity with SQL/MySQL, SaaS, HaaS, and hybrid cloud environments Azure and/or AWS certification preferred Enthusiastic about learning, adaptable to change, and More ❯

Job Summary We're looking for a senior Senior IT Technician to join our team. The role will be split between the following areas: Projects: network, infrastructure and cloud implementations for our small & midsize clients. NOC: Managing and improving our NOC function using RMM, MDM and other tools. Service Desk escalations: providing a point of escalation to our 2nd line … desk engineers. Technical Skills You will have broad experience across the following tech stack that gives you the ability to participate in all stages of projects including high level and detailed design, specification of equipment, liaising with vendors as required, overseeing installation including hands-on deployment and configuration, documentation, ongoing management and support, troubleshooting, and helping upskill the rest of … the team. Networking skills across routing, switching & WiFi to design, build and support networks serving 10 users to 2,000 users. Subject matter expert level knowledge of VLANs, HA protocols and WiFi setup and troubleshooting using multiple vendors including Cisco, Meraki, Unifi and Mikrotik. Windows Server including virtualisation with Hyper-V Storage in a virtualised environment Database familiarity with MS More ❯

2nd Line Support Engineer MSP - Central London Up to £40,000 We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation point for 1st Line Engineers, resolving more complex issues across Microsoft 365 and network environments, with a particular … joining a tight-knit, collaborative team where everyone pulls together. If you’re looking for a role where you can make a tangible impact on businesses' infrastructure across London and further your career while doing it - we want to hear from you. Key Responsibilities: Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly … Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure Support Microsoft 365, Azure, and Windows Server environments Manage and maintain network devices — ideally including Meraki, UniFi, or DrayTek Assist with the onboarding of new clients and contribute to infrastructure projects Liaise directly with clients, providing updates and delivering high-quality customer service Use ConnectWise More ❯

2nd Line Support Engineer MSP - Central London Up to £40,000 We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation point for 1st Line Engineers, resolving more complex issues across Microsoft 365 and network environments, with a particular … joining a tight-knit, collaborative team where everyone pulls together. If you’re looking for a role where you can make a tangible impact on businesses' infrastructure across London and further your career while doing it - we want to hear from you. Key Responsibilities: Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly … Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure Support Microsoft 365, Azure, and Windows Server environments Manage and maintain network devices — ideally including Meraki, UniFi, or DrayTek Assist with the onboarding of new clients and contribute to infrastructure projects Liaise directly with clients, providing updates and delivering high-quality customer service Use ConnectWise More ❯

1st Line Engineer - IT Managed Services - London (flexible working - mainly WFH) Up to £32,000 PA A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an … providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties. You'll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems … and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this More ❯

looking for a talented IT Service Desk/Helpdesk Analyst to join their team based in Central London due to growth. The successful candidate will be tasked with logging and resolving a wide variety of 1st & 2nd line technical tickets for an established client base. Duties will include resolving basic queries such as onboarding/offboarding and permissions, deployments, networking … a candidate with proven helpdesk/service desk experience, ideally in an MSP, with a high ticket resolution rate. Some exposure to project work including office relocations, data migrations, and booking couriers for client equipment is desirable. Broad technical knowledge should include solutions such as ConnectWise, RMM systems (Asio/Addigy), Mac & Windows OS, Active Directory/Azure Active Directory … MDM Software (Intune, Addigy, Jamf, Apple Business Manager), Encryption (Bitlocker & FileVault), 2-factor authentication solutions (Duo, Google, Microsoft 365), Anti-virus deployments (Webroot & SentinelOne), email filtering (Proofpoint, Mimecast, Mesh), and general networking (IPv4 & DNS). The ideal candidate will be an IT graduate or hold relevant industry certifications (ITIL, MTA, MCSA, MCSE, CCNA or similar), though these are not essential. More ❯

Microsoft 365, Azure, Windows Server, Hyper-V, Intune, iSCSI or SANs 3rd Line IT Support & Project Engineer At the heart of my client’s technical operations lies a dynamic and highly skilled IT Support and Project Engineer — someone who thrives in a fast-paced, customer-driven Managed Service Provider (MSP) environment. This is more than just a support role; it … s a position where deep technical expertise meets proactive leadership, where solving complex problems is part of everyday life, and where no two days are ever the same. From the moment the day begins, you’re already thinking one step ahead. You know the systems, services, and networks inside out — not just because you’ve supported them, but because you … ve helped design and build them. You’re the final point of escalation for the 1st and 2nd line teams, the go-to expert when the difficult problems arise. Your colleagues rely on your insights, your experience, and your calm, methodical approach when things get tough. Your week might involve planning the rollout of a project for a client, heading More ❯