5 of 5 Remote Monitoring and Management Jobs in the Midlands

summary We are looking for a highly organised and detail-oriented IT Technical Manager to support the Head of IT & Digital Systems in delivering digital projects and managing day-to-day IT operations across Badger Group. This senior operational role bridges technical expertise and project coordination, ensuring smooth running … systems and infrastructure while contributing to strategic initiatives aligned with the NHS 10-year digitalisation plan. The IT Technical Manager will take ownership of core IT operations, including system maintenance, incident resolution, documentation, and dashboard reporting. You will provide technical guidance to the Helpdesk team, oversee small projects, and ensure ...

Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and with a view to gradually move into an IT Security/CyberSec focused position within the company. Key Duties/… Responsibilities IT Support relating to technical issues involving Microsoft’s core business applications and operating systems. Technical support at a basic network level: WAN and LAN connectivity, routers, firewalls, and IT security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts ...

well-established Managed Services Provider (MSP) based in Birmingham. Reporting to the Operations Lead, the Technical Manager will oversee both the Technical Support and Technical Projects teams, driving service delivery, operational excellence, and client satisfaction. This is a key leadership position for someone with a strong MSP background who enjoys … combining hands-on technical expertise with team management and strategic input. The Role As the Technical Manager , you will: Lead, mentor, and develop the Technical Support and Technical Projects teams. Act as the senior technical escalation point for complex IT issues. Manage team workloads and ensure SLAs and project deadlines ...

responsible for delivering high-quality technical support to a diverse client base. You'll handle escalations from the 1st line team, troubleshoot complex issues, and play a key role in maintaining and improving our clients' IT environments. Key Responsibilities Provide 2nd line technical support across Windows, Microsoft 365, networking, and … common MSP toolsets Diagnose and resolve escalated incidents and service requests Assist with project work, deployments, and system upgrades Maintain accurate documentation and ticket updates Collaborate with the wider technical team to deliver exceptional service to clients Support on-site visits and client-facing work as required Essential Skills & Experience ...

candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must have own transport) Ability to prioritise tasks on a busy … and fast paced Service Desk Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 2nd level support remotely ...