4 of 4 Remote Monitoring and Management Jobs in the North West

successful apprentice will work as part of a friendly, supportive, and experienced IT team that values collaboration, knowledge-sharing, and professional development. The team is committed to mentoring apprentices and helping them grow in confidence and capability within a real-world IT support environment. Role The apprentice will be providing … technical support to our customers while attending scheduled maintenance visits and outside of these visits via the service desk While on the service desk the apprentice will use several communication channels to advise customers of resolutions or progress updates on tickets that are logged. These will be via either telephone ...

established technology services business in it's Managed Services Team. This is a varied, customer-facing technical support role, taking ownership of escalated 2nd and 3rd line issues across a broad Microsoft, infrastructure and networking environment. Alongside BAU support, you'll also get involved in infrastructure changes, upgrades, integrations and … service desk position. Key responsibilities will include: Providing 2nd/3rd line support across a varied customer estate Troubleshooting Windows Server, Microsoft 365, networking and infrastructure issues Managing escalated incidents and service requests through to resolution Supporting server and network operations Managing technical changes, upgrades and improvements Monitoring customer infrastructure ...

looking for an experienced Service Delivery & Operations Manager to lead its technical service function. This is a broad role combining team leadership, customer management, service delivery and technical oversight. Youll take ownership of operational performance, develop the technical team and act as a senior point of contact for customers. … Responsibilities Lead and develop a team of technical professionals. Take ownership of day-to-day service delivery and performance. Monitor SLAs, KPIs, workloads and operational standards. Manage technical escalations and support the team when required. Build strong relationships with customers and senior stakeholders. Lead customer service reviews and identify improvement ...

resolving escalated tickets as they are on-site terminating cable or installing a new network. You'll own problems end-to-end, work independently, and have real say in front of customers. IT Answers has a growing UK technical team, with a clear path toward a senior infrastructure or field … escalated 2nd-line tickets — hardware, software, networking, M365, AD, DNS/DHCP, VPNs, firewalls, VLANs, Wi-Fi Attending customer sites for reactive fixes, installs and infrastructure projects Installing/replacing PCs, printers, access points, switches, firewalls and routers Installing and terminating Cat5e/Cat6 cabling, patch panels and cabinets Keeping ...