4 of 4 Remote Monitoring and Management Jobs in the North West

be working with a leading MSP in Lancashire to assist with their recruitment of a 2nd Line Service Desk Engineer. The successful candidate will be handling incidents, service requests and planned work. This role will be a full-time position based out of their Lancashire office with occasional travel to client sites. Specific responsibilities include: Manage tickets through to escalation … or resolution and escalate unresolved tickets to 3rd Line when required. Support and educate other Service Desk Engineers IT Project delivery support Providing technical support to clients via the telephone and the ticketing system. Diagnosing and resolving software and hardware faults. Installing, configuring, and supporting desktops and laptops. Attending site to provide support and installations. Educating clients in how to … use our supported systems. Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket. Complete 2nd Line Support Engineer tickets Experience/Qualification: Full Driving License Ticket System/Management Experience Windows/Mac Operating Systems Active Directory & Azure AD Network Trouble Shooting TCP/IP and general WAN/LAN Hyper-V & VM-Ware More ❯

be working with a leading MSP in Lancashire to assist with their recruitment of a 2nd Line Service Desk Engineer. The successful candidate will be handling incidents, service requests and planned work. This role will be a full-time position based out of their Lancashire office with occasional travel to client sites. Specific responsibilities include: Manage tickets through to escalation … or resolution and escalate unresolved tickets to 3rd Line when required. Support and educate other Service Desk Engineers IT Project delivery support Providing technical support to clients via the telephone and the ticketing system. Diagnosing and resolving software and hardware faults. Installing, configuring, and supporting desktops and laptops. Attending site to provide support and installations. Educating clients in how to … use our supported systems. Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket. Complete 2nd Line Support Engineer tickets Experience/Qualification: Full Driving License Ticket System/Management Experience Windows/Mac Operating Systems Active Directory & Azure AD Network Trouble Shooting TCP/IP and general WAN/LAN Hyper-V & VM-Ware More ❯

Job Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client area growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their … customer base. The Role of Level IT Support Engineer Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level Providing 1st line technical support across our customer base via phone or email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when required Follow agreed … processes and procedures for the support team Maintenance of all IT service documentation Person Specification One year's equivalent work experience within an IT Support/Managed Service Provider environment. Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes Strong organisational skills are necessary with the ability to More ❯

Support Engineer (MSP) Ormskirk £27 32k plus Medicash, free parking, + more benefits The Opportunity for you Are you currently working at 1st or 2nd line at an MSP, and looking to join a company that offers training, development, and progression? Then this is the job for you. Due to contract wins, our client is looking to add to their … support team. Youll be based in the Ormskirk office for an MSP who provide solutions to a range of clients. These have recently won contracts and in turn, needs to grow out their support team. Safe to say theyre heading in the right direction. The service desk manager strongly encourages the development of his team and is keen for his … employees to constantly upskill and in turn be offered promotions a perfect opportunity for somebody wanting to progress their career. This company has seen one of their staff member progress from apprentice right the way through to service desk manager! Ideally, wed be looking for someone who has: * Previous experience in either a support desk or customer facing role * Windows More ❯