1 of 1 Remote Monitoring and Management Jobs in Sheffield

We are looking for a proactive and experienced 2nd Line IT Technician who thrives on solving technical challenges. You’ll be the go-to expert for escalated issues, helping keep our clients’ systems stable, secure and running smoothly. Job summary As a 2nd Line IT Technician at Daffodil IT, you’ll be the escalation point for complex technical issues that … go beyond 1st line support. You’ll tackle challenging technical problems, deliver on-site support when needed and help ensure our clients’ IT environments are secure, efficient and effective. Working closely with our IT team, you’ll play a key role in maintaining high service levels and enabling business continuity for our users. If you’re ready to take on … more responsibility and deepen your technical expertise, we want to hear from you! Key responsibilities Act as the escalation point for unresolved 1st line support tickets, delivering timely and effective technical resolutions. Provide remote and on-site support to end-users across a range of IT systems and services. Investigate, diagnose and resolve advanced hardware, software and network issues. Configure More ❯