2 of 2 Remote Monitoring and Management Jobs in the Midlands

candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must have own transport) Ability to prioritise tasks on a busy … and fast paced Service Desk Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 2nd level support remotely ...

Technical Support Manager – (MSP Experience Essential) Birmingham £55,000-£65,000 plus benefits A well established and fast-growing Managed Service Provider are on the market for a Technical Support Manager. This is a leadership role overseeing both the Support Desk and Onsite Project teams, driving excellence, performance and technical … innovation. If you’re a proven MSP leader who thrives on improving organisations, elevating customer experience and guiding technical teams this is the perfect opportunity! The Role As the Technical Support Manager, you will take ownership of day-to-day technical operations and act as the primary escalation point ...