2 of 2 Remote Monitoring and Management Jobs in the South West

Job Title: Technical Support Manager Type: Permanent Location: Fully remote Start Date: ASAP Salary: £60,000 - £70,000 per annum iO Associates are working with a Health Tech organisation that provides innovative software solutions to healthcare providers, improving clinical workflows and communication by seamlessly integrating healthcare IT systems. We're … looking for a hands-on and experienced Technical Support Lead to manage and grow the support function. You'll lead a high-performing team and be responsible for overseeing daily operations, supporting both internal systems and customer-facing solutions. This role reports to the Chief Regulatory & Compliance Officer and plays … a key part in ensuring quality service delivery, technical excellence, and compliance within a regulated environment. Key Responsibilities: Manage daily operations of the technical support team, ensuring adherence to SLAs and KPIs Act as a point of escalation for complex technical issues, delivering both 2nd and 3rd line support across More ❯

Support Engineer Job Type: Full time Permanent Salary: 35K per annum Location : Marksbury near Bath About the role : We are seeking a highly motivated and technically skilled 2 nd Line IT Support Engineer to join our team working in the South West and surrounding areas, supporting small to medium size … businesses. This varied role involves providing second-line technical support to end-users and clients, resolving escalated IT issues efficiently and professionally. The ideal candidate will possess strong technical expertise, problem-solving abilities, and excellent communication skills. Key Responsibilities: · Handle escalations from 1 st Line Support, diagnosing and resolving technical … issues on the phone and onsite Provide technical support for hardware, software, and network issues. · Monitor and maintain system performance, security, and availability. Ensure incidents and requests are logged, updated and closed in the ticketing system within agreed SLAs. Support project work such as upgrades, migrations and rollouts. Required Skills More ❯