Customer Journey Analytics Lead
- Location
- Greater London, England, United Kingdom
metrics and measurement frameworks across key digital journeys. Partner with Experience Managers, Product Owners, Data & Analytics teams and Digital Channel teams to understand requirements and align reporting to business priorities. Identify gaps in available data, including data quality issues, tagging gaps, event classification and reporting limitations. Work with … KPIs and digital success metrics. Strong dashboard and reporting development experience. Experience identifying data quality, tagging, classification and reporting gaps. Strong requirements gathering and stakeholder management skills. Experience creating prioritised backlogs, improvement plans and delivery roadmaps. Experience collaborating with Product, Customer Experience, Digital and Data & Analytics teams. ...