3 of 3 ResourceLink Jobs in the UK

Lambda, Step Functions, API Gateway) or Azure (Logic Apps, Functions, Service Bus). - HR Tech Familiarity: Previous experience with HRIS (ElementSuite, Workday, Zellis Resourcelink, etc.), payroll/workforce intelligence platforms (Zellis Intelligence), or ATS (Talent.AI, Greenhouse, etc.) is a major plus. ...

Lambda, Step Functions, API Gateway) or Azure (Logic Apps, Functions, Service Bus). - HR Tech Familiarity: Previous experience with HRIS (ElementSuite, Workday, Zellis Resourcelink, etc.), payroll/workforce intelligence platforms (Zellis Intelligence), or ATS (Talent.AI, Greenhouse, etc.) is a major plus. JBRP1_UKTJ ...

youwillrepresentZellisCustomerSupportininternalandexternalcustomerinteractions,deliveringexceptionalserviceandtechnicalexpertise.Youwilldemonstratekeytechnicalandoperationalskillsinamulti-channelenvironment,focusingonprovidingthebestpossiblesolutionsupportforourcustomerbase.Acustomer-firstapproachisessential,placingcustomersatisfactionattheheartofeverythingyoudo. Inadditiontostrongtechnicalcapability,weareparticularlyinterestedincandidateswithpayrollexpertiseorexperienceinHR/payrolloperations.Thisknowledgewillhelpbridgethegapbetweentechnologyandpayrollprocesses,ensuringwedeliveraccurate,efficient,andcompliantsolutionsforourcustomers. Youwillinteractwithvariedcustomerpersonas,includingHRandpayrollmanagers,financemanagers,systemadministrators,ITprofessionals,andinternalZelliscolleaguestodiagnoseandresolvesolutionissues. Responsibilities Demonstratekeytechnicalandoperationalskillsfortherole,forexamplesupportingandresolvingissueswithZellisSolutions,includingElementsuite,Everyday,ResourceLink,MyView,HCMcloud/AIR,includingissueswithconfiguration,payelements,usersecurity,organisationandjobstructures. Contributetowardsteamgoalsandobjectives,includingSLAs,KPIs,CustomerbrandNPSandemployeeengagementeNPS. Investigateanddiagnosedataissuesfordatastructures. Progress,ownandmanagecasestoresolution,adheringtooperationaloutcomesandServiceLeveltargetsandkeepingtheCustomerandcolleaguesregularlyupdated. Performdataanalysistoinvestigate,diagnose,andapplycorrectiveactionand/orusetroubleshootingtechniquestoidentifysolutions/workaroundsforsolutionissues.Reviewcaseswhereadefecthasbeenidentified,createtheassociatedproblem ...