2 of 2 Risk Management Jobs in Aberdeen

the role looks like: Reporting to the IT Operations Lead , our Customer Experience Manager will be responsible for all operational delivery activities, including service performance, work allocation , resource planning , risk management and line management of operational team leads in the services they manage. Work with key personnel both within SWORD and at the CUSTOMER to ensure our … a demonstrable partnership and collaborative relationship Maintain and where possible improve upon service performance and delivery targets, run the continual service improvement process, engage with regular reporting and resource management, ensuring relevant performance metrics are met and customer satisfaction is high Have regular engagement with Customers and the appropriate stakeholders to gain a thorough understanding of the clients' business … PDP process, set clear objectives and determine development opportunities Here are the key skills and experience relevant to this role: You will already have gained service delivery or project management experience, preferably within the IT services or the energy industry, and have a track record in meeting and exceeding targets. Operational Service Delivery and People Management experience. Ability More ❯

manage plans, RAID and release calendars; govern scope and change control. Coordinate UAT, readiness, training and communications; run cutover/hypercare and track benefits realisation. Provide concise status/risk reporting to functional leadership and PMO. Integrations, Data & Non-Functionals Lead outcomes across APIs/middleware and batch/file jobs; agree monitoring and error-handling standards with AMS. … Embed Non-Functional Requirements, performance, availability, supportability and ensuring solutions are supportable by operations. Champion data quality, reconciliations and reporting enablement; maintain interface contracts and runbooks. Controls, Risk & Compliance Embed SoD, Joiner-Mover-Leaver and GDPR controls; maintain audit-ready evidence. Coordinate with Information Risk Management and Architecture on risk acceptance and remediation. Vendor & AMS Governance … leadership. Integration literacy (APIs/middleware), data quality mindset and documentation discipline; ways of working aligned to ITIL v4 and PMO governance. Excellent stakeholder communication; experience with IT Service Management (ITSM) tools (e.g., ServiceNow) and Agile/Scrum or PRINCE2. Our role in supporting diversity and inclusion As an international workforce business, we are committed to sourcing personnel that More ❯