Continuous Improvement Coach
- Location
- Gatwick, England, United Kingdom
support across the business. The CI Coach will work with business areas to deliver improvements to service quality and efficiency in addition to improved risk management and customer experience. You will ensure that changes to working practices and processes are well managed and any impact to Service Delivery … ensure that system changes and enhancements are developed using Continuous Improvement principles, with error proofing in place to prevent passing defects downstream. Working with management teams to coordinate, schedule, and resource necessary operational readiness activities ahead of any significant change initiative. Service Design Ensure services address user needs ...