Service Manager
Coventry, West Midlands, United Kingdom
M Group Energy
and be a part of it? What will you be doing? You will be accountable for delivering all contractual service obligations, including SLAs, reporting, the Service Development Plan, Operational Risk Register, and Monthly Service Reviews. You will take ownership of the in-life service relationship with key customer stakeholders and ensure an exceptional end-to-end service experience. … demonstrate strong business expertise and customer intimacy, with a clear understanding of market challenges and the ability to confidently discuss M Group/Supplier solutions. You're skilled in risk management and cross-functional collaboration. You lead meetings, engage stakeholders, analyze performance trends, and manage escalations. You promote continual service improvement and contribute to broader service initiatives. You build More ❯
Employment Type: Permanent
Posted: