senior consultant, you'll work with business and technology stakeholders to understand current-state challenges, define future-state operating models and develop transformation roadmaps that deliver measurable outcomes. You'll be involved from the earliest stages of engagement, helping clients identify opportunities, build business cases and shape programmes before implementation … workshops with customer service, operations and technology teams Mapping customer journeys and service processes Assessing customer operating models and identifying improvement opportunities Building transformation roadmaps and business cases Advising clients on where ServiceNow can add value within their wider CRM landscape Supporting proposals, pre-sales activities and client presentations Helping ...