ensuring TAMs consistently deliver measurable customer outcomes, value realisation, and exceptional service experiences. Oversee the quality and consistency of TAM deliverables , including technical roadmaps, TAM Scores, Quarterly Business Reviews, health checks, and continuous improvement plans. Act as the senior escalation point for complex customer, service, and technical issues, ensuring timely … SIEM, EDR and SOAR Ability to drive customer retention, customer satisfaction, and long-term strategic partnerships . Proven experience building and governing technical roadmaps, strategic improvement plans, and customer success initiatives . Strong ability to interpret security metrics and performance data and translate them into clear, risk-based recommendations ...