ensure excellent service delivery. Youll take a proactive, consultative approach helping customers understand their technology environment, identify risks and opportunities, and develop practical IT roadmaps aligned to their wider business objectives. The role will include: Managing and developing relationships across a portfolio of managed service clients Acting as a trusted … technology adviser to key customer stakeholders Leading regular customer meetings Developing customer technology roadmaps and identifying opportunities for modernisation Advising on Microsoft 365, Entra ID, Intune, and Cyber Security Reviewing service performance, recurring issues and customer satisfaction Identifying opportunities for service improvements, expansion and renewal Supporting proposals, solution recommendations ...