change delivery. Data quality sits with the Head of Data. The product and service ownership model: named owners, service catalogue, measures and roadmaps, working with platform and domain owners. Adoption, business readiness, communication and workforce impact. Benefits management: plans, tracking, realisation, and recommendations to stop, defer or resequence work. … protected. Delivery is predictable: milestones met, risks and dependencies managed, exceptions raised early. Product and service ownership in place for priority services, with roadmaps and measures. Adoption and readiness planned for major releases. Benefits plans on priority initiatives, tracked after go-live. Sponsors use the portfolio process to make decisions. ...