9 of 9 Root Cause Analysis Jobs in Birmingham

look at all the evidence available and support the client on the appropraite action to contain and remediate any security incident. They will need to be able to provide root cause analysis and liaise with the custiomer and the Service Delivery Manager as well and ensuring the actions of the SOC Analysts follow best practice. Job Duties … Monitoring SIEM tools to assure high a level of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned … with the Technical Teams to ensure all new and changed services are monitored accordingly Documentation: Maintain accurate and up-to-date documentation of security procedures, incident response plans, and analysis reports. Create post-incident reports for management and stakeholders. Support the creation of monthly reporting packs as per contractual requirements. Create and document robust event and incident management processes More ❯

complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active Directory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the More ❯

implement scalable, resilient, and secure infrastructure solutions aligned to organisational strategy Lead BAU operations across networks, firewalls, hosting platforms, and server endpoints Proactively monitor systems, troubleshoot issues, and conduct root cause analysis Own disaster recovery and business continuity planning, testing, and documentation Act as a subject matter expert on infrastructure and cybersecurity best practice Mentor junior engineers More ❯

your potential. We are seeking a dynamic and experienced Senior Application Support Engineer to support our clients. The ideal candidate will have an outstanding ability to troubleshoot system problems, root cause analysis and provide insight in system improvements and can deliver solutions based on their findings. Key Responsibilities To ensure Incident SLAs are met by the support … Applying standards: Good in application of relevant industry and process standards to all tasks undertaken. Strong interpersonal skills to interact with customers and other team members Experience with investigative root cause analysis and incident management Benefits: 25 days annual leave (plus bank holidays) An additional day of paid leave for your birthday (or Christmas eve) 4% Matched More ❯

and performance management. You'll develop and manage insightful dashboards and reports, monitor key performance indicators, and present actionable insights to stakeholders. Your role will also involve predictive analytics, root-cause analysis, risk management collaboration, and ensuring compliance with industry standards. Proficiency in tools like Power BI, SQL, and Python, along with familiarity with PRISM or Primavera … risk performance. Monitor key project performance indicators and identify trends, deviations, and improvement opportunities. Present clear and actionable insights to stakeholders to enable effective project control decisions. Data Modelling & Analysis: Develop predictive analytics models to assess potential project outcomes based on current data and trends. Conduct root-cause analyses of project variances and propose mitigation strategies to … reporting. Project Controls Knowledge: Familiarity with project controls disciplines such as cost control, scheduling, and risk management. Understanding of Earned Value Management (EVM) and techniques like cost forecasting, variance analysis, and benchmarking. About You Essential Bachelor's degree in data science, Engineering, Project Controls, Finance, or a related discipline. Professional certifications (e.g., AACE, PMI-PMP) are a plus. At More ❯

issues escalated by the Service Desk. Administer and optimise services within the Microsoft 365 stack Act as a key escalation point for high-impact incidents, ensuring timely resolution and root cause analysis. Monitor system and service performance, proactively identifying and resolving issues before user impact. Maintain accurate technical documentation, runbooks, and standard operating procedures. Ensure all system configurations More ❯

levels and SLA's, through delivery of effective management of the Customer Support function Track and evaluate service demands and resource patterns to maximise performance Monitor feedback and perform root cause analysis on recurring issues Build relationships with partners to ensure service levels are met and customer expectations are exceeded Developing customer service policies, procedures and standards … premium customer service to all clients As necessary, handle customer escalations and the complaint process Produce regular reports and presentations regarding the performance of the Customer Support, use this analysis to identify and drive improvements Attend and contribute to senior management meetings Liaise with other managers on issues affecting the whole Company and develop initiatives and procedures that improve … the quality of service not limited to working with the Operations and Professional Services Manager to share resources between the teams Provide customers with support call analysis and recommendations as and when required Identify opportunities where our products can further benefit our customers. People Management: Recruiting, training and developing the Customer Support team, motivating them to reach their full More ❯

least 2 years Quality Assurance experience in an automotive environment or similar and ideally come from an engineering background . Have practical, hands-on experience using 8D and other root cause analysis methodologies and Ability to read technical drawings (GD&T) and use measurement equipment. Quality Assurance Specialist Key Responsibilities: Manage customer complaints and concerns, including root cause analysis (8D/5Y) Coordinate containment actions and lead inspection processes Work directly with automotive customers on-site, representing the business professionally Handle warranty issues, track KPIs (e.g., CPM, COPQ, line stops), and maintain scorecards Lead internal quality meetings and liaise with warehouse, supplier quality, and MP&L teams Prepare and submit accurate reports in line More ❯

in the solar O&M sector Strong knowledge of inverters, communication protocols, and remote monitoring systems Experience with SCADA platforms and confident interpreting electrical schematics and SLDs Familiarity with root cause analysis techniques and hands-on troubleshooting NVQ Level 3 (or equivalent) in electrical installation or similar qualification Proven track record of working closely with OEMs and More ❯