1 of 1 Root Cause Analysis Jobs in Brighton

You keep the customer's impact of technical incidents front and centre. You're well versed in ITIL practices and have qualifications in this space. You are experienced in root cause analysis techniques. You are used to working with data—spotting trends and taking proactive action. About The Role: Own, manage, and continually improve incident & problem management … policies, processes, and procedures. Manage and drive the progression of high-priority and escalated incidents, focusing on stakeholder communication, technical progression, and SLA adherence. Facilitate root cause analysis of problem records using various techniques. Use data, reporting, and trending to identify recurring incidents and raise proactive problem records. #J-18808-Ljbffr More ❯