2 of 2 Root Cause Analysis Jobs in East Sussex

escalated from 1st line support within agreed Service Level Agreements (SLAs). * Problem Management: Analyse incident trends to identify recurring issues and work towards root cause resolution to prevent future occurrences. * Technical Support: Provide advanced troubleshooting and technical support for complex issues across a wide range of enterprise … their incidents and requests. * Escalation Handling: Escalate unresolved issues to 3rd line support or external vendors as necessary, ensuring detailed documentation and communication. * Root Cause Analysis: Conduct thorough root cause analysis for major incidents and problems to prevent recurrence and improve service reliability. * Performance ...

strategic client guidance, you will help Trident and its clients identify threats, reduce risk and strengthen their security posture. Lead complex incident investigations, forensic analysis and root-cause determination. Monitor and analyse security events using SIEM platforms, threat intelligence and security tooling. Conduct proactive threat hunting … Strong experience with SIEM platforms such as Microsoft Sentinel, Splunk, IBM QRadar or ArcSight. Practical knowledge of forensic investigation, threat intelligence and evidence-led root-cause analysis. Broad technical understanding of Microsoft 365, Azure, Windows Server, identity, networking, firewalls, endpoint security, virtualisation and resilience technologies. Ability to explain ...