6 of 6 Root Cause Analysis Jobs in Glasgow

/or Experience: Bachelor's Degree in Computer Science, Information Systems, Engineering, Math or Science, or equivalent business experience. 7 + years of related analysis, testing or consulting experience and technical proficiency in ERP tools 5 + years' experience working specifically with PeopleSoft Global Payroll and Absence Management Requisite … Abilities and/or Skills: Strong working knowledge of analysis skills (including root cause analysis, business process modeling, requirements gathering, data flow analysis) and tools Proven experience with creating systems requirements, architecture and design specifications Documenting requirements via use cases, user stories, or other industry ...

Contributing to the wider Enterprise Service Management strategy and aligning Problem Management to the company's transformation journey. ** Driving proactive problem detection through trend analysis and close collaboration with technical teams. ** Owning and maintaining the Known Error Database (KEDB) and supporting knowledge sharing across the organisation. ** Facilitating root cause analysis sessions and ensuring effective documentation. ** Producing KPI reports that highlight the value of strong Problem Management. ** Constantly pushing for continuous improvement across processes, tools, and ways of working. What You'll ideally Bring ** Several years of hands-on experience in Problem Management within IT. ** Strong ...

ITIL framework and practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through … effective problem management. *Facilitate root cause analysis and methodologies. *Ensure effective problem resolution through collaboration. *Ensure accurate problem records and known errors. *Organise and chair meetings related to the practice. *Provide problem training and guidance to resolution teams. *Provide reports and metrics on problem activities. *Audit problem ...

configuration) with mentorship from more senior colleagues. Contribute to monitoring, alerting and observability setup for pipelines, applications and integrations. Participate in incident response and root cause analysis for platform and application issues. Assist in applying non-functional requirements (SLA/SLOs, resilience, backup and recovery) defined ...

scale production deployments (eg parallelisation, partitioning, caching, compute configuration). Design monitoring, alerting and observability for pipelines, applications and integrations. Handle incident response and root cause analysis for platform and application issues. Define and enforce non-functional requirements (SLA/SLOs, resilience, disaster recovery). Client-Facing ...

across EMEA and JAPAC to simplify and automate hardware operations and site onboarding. Identify, diagnose, and resolve systemic process bottlenecks—from problem recognition through analysis, solution design, and successful implementation. Champion quality-focused process improvements using recognized best practices (e.g., ISO 9001, Six Sigma, Lean). Participate … engineering large-scale enterprise process or quality improvements, preferably in technical infrastructure or datacentre environments. Strong hands-on experience with process diagnostics, process mapping, root cause analysis, and designing scalable, actionable solutions. Familiarity with quality frameworks and tools such as ISO standards, Six Sigma, Lean, or similar. ...