2 of 2 Root Cause Analysis Jobs in Inverclyde

complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active Directory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the More ❯

M&E assets Complete condition monitoring of critical IT assets Respond to issues in an efficient manner to maintain business SLAs Complete and document fault finding as part of root cause analysis Provision IT services following an approved workflow Report and track issues via the appropriate management tool Keep management and other departments up to date at More ❯