1 of 1 Root Cause Analysis Jobs in Jarrow

in ticketing workflows and implement improvements to enhance service delivery. Training and Support: Provide training to IT staff on best practices for ticket management and knowledge sharing. Reporting and Analysis: Generate reports on ticketing performance metrics and analyze trends to improve overall IT service quality. Collaboration: Work closely with IT teams and stakeholders to address recurring issues and enhance … review IT tickets to ensure they meet quality standards, including accuracy, completeness, and proper categorization. Standardization: Establish and enforce guidelines for ticket creation, prioritization, and resolution to maintain consistency. Root Cause Analysis: Identify recurring issues through ticket trends and collaborate with teams to address underlying problems. Escalation Management: Ensure proper escalation protocols are followed for unresolved or … Tools: Familiarity with platforms for creating and maintaining knowledge bases. ITIL Framework: Understanding of ITIL processes, including incident, problem, and change management. Experience with PowerBI, Visio. Analytical Skills: Data Analysis: Ability to analyze ticket trends and performance metrics to identify areas for improvement. Root Cause Analysis: Skill in identifying underlying issues and implementing long-term solutions. More ❯