data quality frameworks, data lifecycle management, and metadata management initiatives. Work collaboratively with IT teams, business stakeholders, and external vendors to enhance data management capabilities. Provide expert-level troubleshooting, rootcauseanalysis, and performance optimisation for data platforms, such as Azure SQL databases, Fabric Warehouse and Onelake, Databricks, and Azure Data Factory. Document technical solutions, best practices More ❯
better user experience. Availability & Reliability: Implementing monitoring, backups, disaster recovery, and proactive measures to ensure uptime and data integrity. Incident Management: Addressing and resolving cloud service issues promptly, conducting rootcause analyses, and implementing preventive solutions. Security & Compliance: Safeguarding resources with security best practices, patching vulnerabilities, and ensuring industry-standard compliance. Automation: Creating automation scripts, deploying infrastructure as More ❯
Tyne and Wear, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 6 Posted: 06.06.2025 Expiry Date: 21.07.2025 Job Description: You will provide expert-level troubleshooting, rootcauseanalysis, and performance optimisation for data platforms such as Azure SQL databases, Fabric Warehouse and Onelake, Databricks, and Azure Data Factory. Purview or another MDM tool … data quality frameworks, data lifecycle management, and metadata management initiatives. Work collaboratively with IT teams, business stakeholders, and external vendors to enhance data management capabilities. Provide expert-level troubleshooting, rootcauseanalysis, and performance optimisation for data platforms, such as Azure SQL databases, Fabric Warehouse and Onelake, Databricks, and Azure Data Factory. Document technical solutions, best practices More ❯
Tyne and Wear, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 6 Posted: 06.06.2025 Expiry Date: 21.07.2025 Job Description: You will provide expert-level troubleshooting, rootcauseanalysis, and performance optimisation for data platforms such as Azure SQL databases, Fabric Warehouse, Onelake, Databricks, and Azure Data Factory. Purview or another MDM tool is … data quality frameworks, data lifecycle management, and metadata management initiatives. Work collaboratively with IT teams, business stakeholders, and external vendors to enhance data management capabilities. Provide expert-level troubleshooting, rootcauseanalysis, and performance optimisation for data platforms, such as Azure SQL databases, Fabric Warehouse, Onelake, Databricks, and Azure Data Factory. Document technical solutions, best practices, and More ❯
Proficiency in languages such as Python, Bash, or Go for automation, scripting, and tool development. Experience with monitoring and logging tools and a solid background in incident management and rootcause analysis. Soft Skills: Excellent communication skills, a collaborative mindset, and the ability to mentor and lead cross-functional teams. Compensation This is a pre-seed, equity-only More ❯
secure cloud solutions, with a strong focus on automation. Promote and embed DevOps best practices, including CI/CD processes and principles. Lead the resolution of service incidents, including rootcauseanalysis and stakeholder communication. Work collaboratively across teams to ensure systems meet security, performance, and operational standards. Create and manage infrastructure as code and automated deployment More ❯
infrastructure and services seamlessly. Incident and Change Management Lead incident response efforts for Data Centre related issues, ensuring rapid resolution and minimal business impact, including out of hours. Conduct rootcauseanalysis for major incidents and implement measures to prevent recurrence. Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. More ❯
in ticketing workflows and implement improvements to enhance service delivery. Training and Support: Provide training to IT staff on best practices for ticket management and knowledge sharing. Reporting and Analysis: Generate reports on ticketing performance metrics and analyze trends to improve overall IT service quality. Collaboration: Work closely with IT teams and stakeholders to address recurring issues and enhance … review IT tickets to ensure they meet quality standards, including accuracy, completeness, and proper categorization. Standardization: Establish and enforce guidelines for ticket creation, prioritization, and resolution to maintain consistency. RootCauseAnalysis: Identify recurring issues through ticket trends and collaborate with teams to address underlying problems. Escalation Management: Ensure proper escalation protocols are followed for unresolved or … Tools: Familiarity with platforms for creating and maintaining knowledge bases. ITIL Framework: Understanding of ITIL processes, including incident, problem, and change management. Experience with PowerBI, Visio. Analytical Skills: Data Analysis: Ability to analyze ticket trends and performance metrics to identify areas for improvement. RootCauseAnalysis: Skill in identifying underlying issues and implementing long-term solutions. More ❯
system uptime: Monitor and maintain the availability and reliability of critical systems and services, meeting all uptime SLAs (Service Level Agreements). Incident management: Quickly respond to incidents, investigate root causes, and ensure effective postmortems and continuous improvement processes are in place. Failure detection and response: Proactively identify potential failures or performance bottlenecks before they impact users, and respond … latency, request rates) to measure system health and performance. Incident Response Incident resolution: Work quickly to resolve incidents, minimize downtime, and restore service as fast as possible. Post-incident analysis: After resolving incidents, perform rootcauseanalysis (RCS), including a post-incident review, and document findings to prevent similar issues in the future. Automation and Efficiency More ❯
system uptime: Monitor and maintain the availability and reliability of critical systems and services, meeting all uptime SLAs (Service Level Agreements). Incident management: Quickly respond to incidents, investigate root causes, and ensure effective postmortems and continuous improvement processes are in place. Failure detection and response: Proactively identify potential failures or performance bottlenecks before they impact users, and respond … latency, request rates) to measure system health and performance. Incident Response Incident resolution: Work quickly to resolve incidents, minimize downtime, and restore service as fast as possible. Post-incident analysis: After resolving incidents, perform rootcauseanalysis (RCS), including a post-incident review, and document findings to prevent similar issues in the future. Automation and Efficiency More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
In Technology Group Limited
requests are resolved in line with SLAs. Manage and track support tickets using an ITSM platform. Troubleshoot and resolve hardware and software issues across Windows and Mac environments. Conduct rootcauseanalysis to prevent issue recurrence and improve service delivery. Carry out regular patching and system hardening to maintain system security and performance. Share expertise with team More ❯
. Excellent written and verbal communication skills . Proficient JavaScript skills to support technical testing. The ability to define detailed test specifications from project requirements and user stories. Strong rootcauseanalysis and problem-solving capabilities . Excellent organisational and time management skills , with a proven ability to juggle multiple priorities. Demonstrated people development skills , including coaching More ❯
tools like CloudWatch and Dynatrace to monitor system health, performance, and availability. Respond to incidents: Be part of the team that responds quickly to system outages or issues, performing rootcauseanalysis and implementing fixes or improvements. Log management: Ensure logging is properly set up using tools like FluentD and Kibana, and use logs for troubleshooting and More ❯
Sunderland, England, United Kingdom Hybrid / WFH Options
tombola
functional collaboration. Excellent written and verbal communication skills. Proficient JavaScript skills to support technical testing. The ability to define detailed test specifications from project requirements and user stories. Strong rootcauseanalysis and problem-solving capabilities. Excellent organisational and time management skills, with a proven ability to juggle multiple priorities. Demonstrated people development skills, including coaching, mentoring More ❯
Newcastle upon Tyne, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
are committed to bringing efficiency and simplicity to the insurance sector. The Complaints Handler will play a critical role in managing and resolving a portfolio of customer complaints, conducting rootcauseanalysis, and reporting to provide actionable insights to business teams. The role involves liaising with the Financial Ombudsman Service as needed. It focuses on complaints related … correspondence, and relevant materials Communicating with customers and involved parties to understand concerns and provide updates Ensuring all complaints are addressed promptly and in compliance with regulatory requirements Conducting rootcauseanalysis to identify trends and underlying issues, reporting findings for actionable insights Collaborating with teams to improve processes, enhance customer satisfaction, and protect the company's More ❯
Newcastle Upon Tyne, England, United Kingdom Hybrid / WFH Options
Corecom Consulting
one. What You’ll Be Doing/Working on the core application written in modern .Net stack and Blazor Working primarily with the Microsoft Stack Supporting application troubleshooting and rootcauseanalysis Improving system testability and supporting automation efforts Writing SQL scripts and stored procedures Collaborating within an Agile team environment What We’re Looking For/ More ❯
Newcastle upon Tyne, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
with internal delivery teams, outsourcing partners, and product vendors to manage and deliver the scope within the planned budget and timelines. Initiatives to drive improvement leveraging data – incidents, requests, rootcause analysis. Maximising vendor contracts and operating within the allocated budget. If you’d like to learn more about this Senior Product Owner opportunity please click the APPLY More ❯
ensure their participation. This is a 24/7 operation that requires the Senior Cloud Operations Engineer to lead and resolve any service incidents that may arise and drive rootcause analysis. Ability to quickly analyse, assess and contribute to technical decisions is key to the senior role. Key Responsibilities Take personal accountability for their products so that More ❯
ensure their participation. This is a 24/7 operation that requires the Senior Cloud Operations Engineer to lead and resolve any service incidents that may arise and drive rootcause analysis. The ability to quickly analyze, assess, and contribute to technical decisions is key to the senior role. Key Responsibilities In this role, you'll: Take personal More ❯
insights and reports that help us continuously improve safety standards, reduce recurrence, and optimise service delivery. Troubleshooting Trailblazer You'll lead investigations into technical issues, producing detailed audit reports, rootcause analyses, and improvement recommendations that benefit the entire fleet. Beyond the Turbines: Project Enabler : Assist in launching new Siemens projects-ensuring smooth handovers, technical alignment, and field More ❯
Longbenton, Tyne and Wear, UK Hybrid / WFH Options
SISL Global
hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform rootcauseanalysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues More ❯
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom
Michael Page
IDS/IPS, and endpoint protection. Conduct vulnerability assessments on the infrastructure Ensure compliance with regulatory requirements (e.g., GDPR, ISO 27001) and industry best practices. Investigate security incidents, perform rootcauseanalysis, and implement corrective actions. Provide technical support and guidance on security-related matters to IT and business teams. Keep up to date with emerging security More ❯