process to identify, track, and resolve recurring issues. Ensure processes, roles, and skills are equipped to support and maintain new or changed services. Perform RootCauseAnalysis (RCA) and implement permanent solutions to prevent future incidents. Keep problem records updated and ensure timely resolutions. Set and monitor … Management system by IS teams. The candidate: Extensive experience in Problem and Knowledge Management within IT Service Management (ITSM). Proven ability to conduct RootCauseAnalysis (RCA) and implement lasting solutions. Proficiency in ITIL frameworks, especially Incident, Problem, and Knowledge Management (ITIL v3 or v4 certification More ❯
Develop data quality rules and support business requirement gathering. Contribute to new reporting infrastructures for assessing data quality. Conduct regular data audits and perform rootcauseanalysis on data issues. Maintain comprehensive data quality documentation. Gather requirements for test and training data. Manage and maintain data sets … and contribute to mitigation planning. Ensure compliance with company policies, including data protection and security. Knowledge & Experience 3–5 years of experience in data analysis and migration within large, complex organisations. Proven background supporting IT transformation projects. Hands-on experience with systems such as MS Dynamics, Salesforce, and enterprise … data tools. Familiarity with data governance and data quality frameworks. Experience in business process analysis from a data perspective. Prior experience in the energy sector (preferred but not required). Skills & Abilities Strong SQL skills and proficiency in tools like Microsoft Excel, Power BI, or Tableau. Familiarity with Python More ❯
following: Supporting Team of SOC Analysts & Senior SOC Analysts Respond to Complex Security Incidents & Provide Technical Guidance to Security & Senior Security Analysts Conduct Investigations & RootCauseAnalysis to Determine Scope & Impact of Security Incidents Collaborate with other Security Teams to Resolve Complex Security Incidents & Provide Updates to More ❯
Enable initiatives to enhance data quality, reporting accuracy, and actionable insights. Define and maintain data quality rules and metrics aligned with business requirements. Conduct rootcauseanalysis on data issues and lead initiatives to remediate them. Support the development of automated reporting infrastructure to monitor data integrity. … years of hands-on experience as a Data Analyst in large-scale IT or digital transformation programmes. Strong expertise in data management and analysis within a cross-functional, enterprise environment. Proficiency with SQL, relational databases, Microsoft Excel, and business intelligence tools (e.g., Power BI, Tableau). Solid understanding of More ❯
the likelihood of repeat Incidents. This role will provide a rapid and highly effective response when Critical or Major Incidents occur, ensuring business impact analysis is completed, adopting the correct Incident response model, and then confidently leading the communication, escalation, and collaboration between cross-functional teams and suppliers to … Incident Management. Proven ability to coordinate cross-functional technical teams and third-party suppliers during high-pressure situations. Strong knowledge of Problem Management, including rootcauseanalysis and developing effective resolution plans. Solid technical knowledge of IT infrastructure, application support, and network operations, with a clear understanding … of how these components interact, and typical technical issues that may cause high-severity incidents. Experience working with IT Service Management (ITSM) tools and platforms, including ServiceNow/BMC Helix, and with a good understanding and experience of Major Incident Workbenches, collaboration enablers, and AIOps. Experience working with monitoring More ❯
and enhance monitoring, logging, and alerting strategies to ensure full visibility during and after migration. Lead technical incident response for migration-related issues, perform rootcauseanalysis, and apply learnings to improve system resilience and migration processes. Process Improvement & Problem Solving: Critically analyze migration workflows, identify bottlenecks More ❯
on key risk indicators (KRIs) and risk events related to AI technologies, providing regular updates to senior management and the board of directors. Conduct rootcauseanalysis of AI risk events and develop action plans to address identified issues and prevent recurrence. Ensure compliance with regulatory requirements More ❯
on key risk indicators (KRIs) and risk events related to AI technologies, providing regular updates to senior management and the board of directors. Conduct rootcauseanalysis of AI risk events and develop action plans to address identified issues and prevent recurrence. Ensure compliance with regulatory requirements More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Tunstall Healthcare (UK) Ltd
Oversee the monitoring and management of network performance, ensuring optimal uptime and identifying areas for improvement. Lead the resolution of complex network issues, including rootcauseanalysis, and provide expertise in mitigating recurring problems. Conduct regular audits of network configurations to maintain consistency and compliance. Collaborate with More ❯
Greater Manchester, England, United Kingdom Hybrid / WFH Options
Outcomes First Group
other sites as needed. KEY RESPONSIBILITIES: Troubleshoot and resolve incidents, major incidents, problems and service requests, providing regular updates to the end user. Conduct rootcauseanalysis of major incidents and problem records, contributing to the implementation of remedies and preventative measures. To be the first point More ❯
on the global deployment of applications within the e-Business suite. Core activities will include gathering and defining requirements, configuration of standard applications, gap analysis, functional design of application extensions, and end user support for multiple modules in multiple geographies. This role will be responsible for, and have significant … in the team's work portfolio. Key Job Responsibilities Interact with business customers to understand and document their business processes and requirements. Perform gap analysis to determine e-Business suite system configuration and development changes. Create business requirements documents, system configuration documents, detailed functional design documents, test plans and … Oracle Support to research and resolve issues. Experience with low-level ad-hoc query tools (Toad, SQL Plus) and a working knowledge SQL queries. Rootcauseanalysis and complex problem solving skills are important. Experience analyzing data and translating business requirements into technical specifications. PREFERRED QUALIFICATIONS Solid More ❯
the data model. Managing data requirements, quality, and delivery for crucial testing and training phases. Experience in analysing data sets, identifying insights, and performing rootcauseanalysis on data quality issues. Experience of migrations to Salesforce and/or the Energy industry would be really useful (Not More ❯
quality. In addition, you’ll bring: An understanding of and proven experience in change framework and Idea 2 Value tools and methodologies Experience in rootcauseanalysis and the ability to pay attention to detail to enable effective problem solving The ability to demonstrate creative thinking The More ❯
systems (e.g., ISO 9001, IATF 16949 or similar). Experience in people and stakeholder management (ideally within an international company). Proven experience with rootcauseanalysis and corrective action implementation. Expertise in customer interaction and auditing, particularly for IATF (International Automotive Task Force) standards. Familiarity with More ❯
Bolton, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Henderson Scott
Interpret CAD and design data to create robust and repeatable machine programs/processes. Project manage the procurement and implementation of new equipment. Drive rootcauseanalysis and implement corrective actions for process issues. Apply lean manufacturing principles to reduce variation, enhance capability, and optimize cost. What More ❯
Stockport, Cheshire, United Kingdom Hybrid / WFH Options
zyncgroup.io
Role Plan and implement modern network technologies. Provide 2nd & 3rd level support, focusing on firewalls. Diagnose and resolve network issues, ensuring optimal performance. Conduct rootcauseanalysis and improve service strategies. Document service architectures and maintain operational manuals. Your Profile: Several years of experience in IT network More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
bet365
skills within the team are .Net, Golang, SQL and GCP. You will play a vital role in supporting the platform and its users, performing rootcauseanalysis, troubleshooting and monitoring the engineering teams’ array of infrastructure. You will have a strong foundation in software delivery and keen More ❯
thinking technical people Key Responsibilities: Hands-on detection, investigation, and response to security incidents through SIEM and other security tools, carrying out forensic and root-causeanalysis Analyse emerging threats and provide recommendations to mitigate risks, and plans to resolve security threats Ensure adherence to industry standards More ❯
thinking technical people Key Responsibilities: Hands-on detection, investigation, and response to security incidents through SIEM and other security tools, carrying out forensic and root-causeanalysis Analyse emerging threats and provide recommendations to mitigate risks, and plans to resolve security threats Ensure adherence to industry standards More ❯
Salford, Manchester, United Kingdom Hybrid / WFH Options
TieTalent
our products and platforms. Work closely with other engineers across development, architecture and devOps. Provide a resilient, scalable and secure platform. Problem management and rootcause analysis. Appreciation of costs management, actively monitoring monthly cloud spend. Competence, Knowledge and Skills Containerisation (Docker and AWS ECS or similar). More ❯
Scoping, design and implementation of cloud architecture. Implement, maintain and consolidate cloud testing and automation tools. Identifying and deploying cybersecurity measures. Incident management and rootcause analysis. Working with our code and build teams to ensure a streamlined workflow. Minimum Requirements: Prior experience working in DevOps at a More ❯
cost optimization, and compliance policies within the Azure environment. Troubleshooting & Support: Provide Level 2/3 support for cloud infrastructure, resolving incidents and performing rootcause analysis. Required Skills & Experience 5+ years of experience in infrastructure engineering, with at least 3 years focused on Azure. Strong expertise in More ❯
Stockport, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Bespak
valves. As an Automation Engineer your duties will include: Provide hardware, software, and coding support to maintain system performance. Resolve equipment breakdowns and conduct rootcause analysis. Support engineering CAPEX and improvement projects Ensure compliance with GMP, EHS, and company standards. Support computer system validation and lifecycle management. More ❯
1 ATLAS HOUSE, ST. GEORGES SQUARE, BOLTON, England
CLEARTECH COMMUNICATIONS LTD
IT support, supporting staff and customers with Office 365, Outlook, and internal LAN/network Working with our other internal systems and platforms Perform rootcause analyses on issues and, where appropriate, investigate reasons and feed back to the team Offering support and guidance to users in the More ❯