1 to 25 of 184 Root Cause Analysis Jobs in the North West

such as major incident management, service management and change. Automation & AI Integration Expertise Platform Ownership & Product Engineering Data-Driven Decision-Making using telemetry Security & Compliance by Design Problem Decomposition & Root Cause Analysis Technical Communication & Documentation Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: AZ-104 – Azure Administrator MS-102 – Microsoft More ❯

documented in accordance with the relevant policies and procedures. Act as the primary point of contact for the Security Operations Manager for potential incidents, supporting more junior analysts’ subsequent analysis and investigation to determine their severity and the response required. Provide a Technical Escalation Point during security incidents, working collaboratively to establish the extent of an attack, the business … dashboard reporting. Work collaboratively with internal and external teams to identify opportunities for security improvements and review products that can advance our security capabilities, such as tools that support analysis/detection and other emerging technologies. Gather forensic data and physical equipment, to perform in-depth root cause analysis. Support use case tuning through auditing and approval More ❯

systems to detect data anomalies, system failures, and performance issues and leverage advanced scripting and orchestration tools (e.g., Python, Bash, Apache Airflow) to automate workflows and reduce operational overhead. Root Cause Analysis & Incident Management: Lead post-incident reviews, perform root cause analysis for data disruptions, and implement corrective actions, while creating detailed reports and More ❯

systems to detect data anomalies, system failures, and performance issues and leverage advanced scripting and orchestration tools (e.g., Python, Bash, Apache Airflow) to automate workflows and reduce operational overhead. Root Cause Analysis & Incident Management: Lead post-incident reviews, perform root cause analysis for data disruptions, and implement corrective actions, while creating detailed reports and More ❯

the relevant policies and procedures. The Senior SOC Analyst will be the primary point of contact for the Security Operations Manager for potential incidents, support more junior analysts’ subsequent analysis and investigation to determine their severity and the response required. Additionally the Senior SOC Analyst will serve as a technical escalation point during security incidents, working collaboratively to establish … as well as collaboratively with internal and external teams to identify opportunities for security improvements and review products that can advance our security capabilities, such as tools that support analysis/detection and other emerging technologies. Senior SOC Analyst will be instrumental in gathering forensic data and physical equipment, to perform in depth root cause analysis More ❯

internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to recreate, debug, identify and resolve issues Perform root cause analysis of issues to prevent reoccurrence Form part of the on-call rota for out of hours critical incidents Provide proactive support & maintenance across the application More ❯

internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to recreate, debug, identify and resolve issues Perform root cause analysis of issues to prevent reoccurrence Form part of the on-call rota for out of hours critical incidents Provide proactive support & maintenance across the application More ❯

code quality, and team collaboration Supervise and measure KPIs related to development efficiency, such as cycle time, lead time, and deployment frequency Facilitate continuous improvement initiatives like Agile retrospectives, root cause analyses, and process audits Work closely with DevOps and tooling teams to streamline CI/CD pipelines and automate manual workflows Support Agile transformation by aligning teams … maintainable, and scalable development Act as a liaison between business partners and technical teams to align process improvements with strategic goals Qualifications 10+ years of experience in business process analysis, with a focus on software development and IT operations Deep understanding of software development methodologies ( Agile, Scrum, SAFe, DevOps, Waterfall) Proven track record of leading large- scale process improvement … in Business Administration, Computer Science, Engineering, or related field Company Description Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with More ❯

internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to recreate, debug, identify and resolve issues Perform root cause analysis of issues to prevent reoccurrence Form part of the on-call rota for out of hours critical incidents Provide proactive support & maintenance across the application More ❯

Microsoft 365, and related productivity tools. Install, configure, and maintain Windows Server environments (2016, 2019, 2022) including domain controllers, file servers, print servers, and other core infrastructure services. Perform root cause analysis and remediation of Windows Server issues affecting availability, performance, or security. Support and administer platforms including Active Directory, Azure AD, and Single Sign-On (SSO More ❯

incident resolution for critical failures in WMS, TMS, ERP integrations, and 3PL platforms. • Manage escalations, ensuring rapid response and coordination between JD IT teams, vendors, and 3PL partners. • Conduct root cause analysis (RCA) to prevent recurring technology disruptions. 3PL & Vendor Management • Oversee outsourced logistics IT services, ensuring 3PL partners meet agreed SLAs. • Ensure seamless integration of 3PL … service management within logistics, warehouse, or supply chain environments. • Proven experience managing WMS, TMS, ERP integrations, and 3PL tech services. Incident & Problem Management Expertise • Strong background in incident response, root cause analysis (RCA), and service restoration. • Ability to lead high-pressure major incidents and drive resolution. Vendor & 3PL Service Management • Experience managing third-party logistics (3PL) tech More ❯

and maintain knowledge base articles to improve service delivery. • Use knowledge management tools to share resolutions and prevent recurrence of known issues. • Identify trends in incidents and assist in root-cause analysis investigations in line with Problem Management processes. • Support the Major Incident Management group during high priority incidents via effective triage, troubleshooting whilst ensuring minimal service More ❯

Design and implement automated response workflows using Sentinel playbooks (Logic Apps). - Enhance response efficiency by developing SOAR integrations across security tooling. Documentation & Reporting - Produce comprehensive incident reports and root cause analyses. - Maintain technical documentation for use cases, configurations, response procedures, and data source onboarding. - Generate regular dashboards and reports for SOC leadership and compliance stakeholders. Essential Skills More ❯

with IT and development teams to ensure secure system architecture and application development. Maintain and enhance incident response procedures and disaster recovery plans. Investigate and document security breaches, providing root cause analysis and remediation plans. Conduct security awareness training for staff and ensure compliance with internal policies and regulatory requirements (e.g., FCA, GDPR, ISO 27001). Stay More ❯

Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of More ❯

Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of More ❯

and communicate updates to users. Create and maintain knowledge base articles for service improvement. Share resolutions via knowledge management tools to prevent recurrence. Identify incident trends and assist in root-cause analysis. Support Major Incident Management during high-priority incidents, ensuring minimal disruption. Act as the primary contact for incident and change notifications. Provide professional updates to users More ❯

resilient hybrid infrastructure solutions across Azure and traditional platforms. Collaborate with DevOps, SecOps, and development teams to support deployments and maintain secure, reliable environments. Support incident response and perform root cause analysis of infrastructure-related issues. Contribute to disaster recovery and business continuity planning. Lead infrastructure product evaluations and take part in implementing new technologies. Ensure solutions More ❯

data accountability models Assess data maturity and define robust data rules Data Quality Design and implement data quality rules and audit procedures Build infrastructure for data quality reporting Perform root cause analyses and drive continuous improvement Data Harmonization & Reporting Improve data reporting and transparency Catalogue data sources and refresh schedules General Ensure compliance with company policies and support More ❯

infrastructure in a LiveOps environment. Scoping, design and implementation of cloud architecture. Implement, maintain and consolidate cloud testing and automation tools. Identifying and deploying cybersecurity measures. Incident management and root cause analysis. Working with our code and build teams to ensure a streamlined workflow. Minimum Requirements: Prior experience working in DevOps at a Senior level. Strong experience with More ❯

risk assessments during incidents and provide mitigation strategies to minimize business impact. Knowledge Management: Maintain detailed documentation of incidents, solutions, and lessons learned to support continuous improvement. Reporting and Analysis: Provide detailed reports and post-mortem analyses on major incidents, identifying patterns and preventive measures. Strategic Thinking: Contribute to the strategic development of incident management frameworks, ensuring alignment with … business objectives. Root Cause Analysis (RCA): Lead RCA investigations to identify underlying issues and recommend long-term fixes. Change and Transformation: Support change initiatives, ensuring that new implementations do not compromise system stability. Digital & Technology: Stay updated with emerging IT and digital technology trends, particularly in the mainframe domain. Technical Writing & Documentation: Develop clear and comprehensive technical … Strong expertise in mainframe systems, including Z-series, DB2, CICS, and related technologies. Hands-on experience in technical troubleshooting and problem resolution in mission-critical environments. Ability to perform root cause analysis (RCA) and implement corrective measures. Knowledge of risk assessments, internal controls, and compliance frameworks in financial institutions. Experience in knowledge management, ensuring efficient documentation and More ❯

Function: Digital IT Role Title: IT Problem Manager - MPF4135 Reports To: Head Of Technical Services Salary: £46735- £55755 Overview: The IT Problem Manager will oversee the identification, analysis, and resolution of IT problems across the university. This role is crucial to ensuring recurring issues are addressed effectively, avoiding re-occurrence, minimising disruptions and enhancing the overall user experience for … problems. Incident and Problem Coordination : Collaborate with the Incident Manager to address incidents and problems university-wide, helping to coordinate and communicate, and ensure minimal disruption to university operations. Root Cause Analysis : Coordinate thorough root cause analysis for recurring IT issues across the university, implementing permanent solutions to prevent future occurrences. Stakeholder Engagement : Collaborate … in a higher education setting. Skills : Strong leadership, analytical and communication skills. Proficiency in ITIL and other problem management frameworks. Experience with problem management methodologies such as Fault Tree Analysis and the 5 Whys. Certifications : ITIL Foundation required, further ITIL certification is highly desirable. Personal Attributes: Problem-Solver: Ability to think critically and solve complex IT issues. Collaborative: Strong More ❯

security groups, and networking configurations. Automate deployment pipelines and configuration management using DevOps practices and CI/CD tools (e.g., GitHub Actions, Azure DevOps, Jenkins). Support incident response, root cause analysis, and post-mortem documentation for cloud-related issues. Essential Skills & Experience: Proven experience as a Cloud Engineer or similar role in a production environment. Hands More ❯

Service Desk Manager the IT Support Analyst will be responsible for providing 2 nd line IT Support to the JD business users. To provide technical support, including detection, recording, analysis and the resolution of incidents received via phone, email, intranet and walk-up. Respond to support enquiries directly from clients, and help them resolve hardware and/or software … drive through to resolution. Assist ITIL managers in the development and maintenance of IT Support processes. Proactively identify areas for improvement and drive through to implementation. Provide input into root cause analysis documents (RCA). Experience & Knowledge Previous experience working in a service support environment with exposure to ITIL processes. Experience of working in an ITIL environment More ❯

maintain documentation for self-service and issue resolution. Incident, Service Request, and Problem Management • Record and track incidents and service requests, ensuring timely resolution and adherence to SLAs. • Conduct root cause analysis and implement preventive measures for recurring issues. Office Ownership • Perform regular checks for office hardware usability, stability, and uniformity. • Manage server rooms, respond to alerts More ❯