1 to 25 of 40 Root Cause Analysis Jobs in the North West

offshore delivery teams, ensuring consistency, quality, and SLA adherence. Create and maintain KPI dashboards and executive-level reports , providing visibility into testing progress, quality metrics, and risk. Conduct incident analysis and root cause investigations , implementing preventative measures for continuous improvement. Provide guidance on test automation strategies , tooling decisions, and integrations into CI/CD pipelines. Contribute to … Experience developing and scaling QA teams, including offshore/vendor management . Excellent skills in stakeholder engagement, communication, and executive-level reporting . Demonstrated ability to lead incident and root cause analysis and implement effective corrective actions. Experience with non-functional testing, automation, and test environment governance . Hands-on familiarity with tools such as JIRA, Azure More ❯

assigned to the Senior Technical Support Engineer by the Technical Support resolver group. These incidents, which are by definition highly complex and require specialist knowledge. This may require prolonged analysis and interpretation of highly complex system files and/or statistical reports, to determine the root cause and provide adequate steps to resolve the problem. May also … times, advise the Desktop management on the scheduling of updates and ensuring these updates are fully tested, agreed and communicated before implementation. Perform a problem analyst role including: a) Analysis and reporting of incident trend data to identify and eliminate the root cause. b) Initiating actions to fix potential interruptions to service identified during proactive and trending analysis … errors or existing problem records. e) Facilitating and coordinating technical meetings f) In the absence of the Desktop Manager, lead the investigation into high impact incidents. g) Manage the root cause analysis between technical teams. h) Initiating actions to fix interruptions to service caused by errors/faults in the IT infrastructure. i) Production of statistics and More ❯

hybrid cloud, and developing and proposing solutions *Analysing business problems resulting from the migration and adoption of hybrid cloud, and developing and proposing solutions *Responsible for facilitating strategic business analysis activities to determine strategic customer requirements to drive Business Improvement, Business Change and technical Development *Scope and evaluate requests for BA support within the programme *Applies a wide range … of business analysis skills and techniques to create as-is and to-be use cases to support business and technical change *Investigate and solve a variety of complex problems, including Business Process Analysis, presenting options to stakeholders inside and outside the programme *Process design; creation of guardrails documents to support migration and outcome delivery *Conducting various business analyst … the programme requirements and priorities Required qualification: Use of relevant methodologies and professional qualification such as CBAP, CCBA. ECBA. PMI-PBA Required experience: *6+ years' experience working in Business Analysis *Experience using PESTLE analysis, business process modelling, root cause analysis, use case modelling Essential skills: *Initiates and facilitates communication with a diverse set of senior More ❯

hybrid cloud, and developing and proposing solutions *Analysing business problems resulting from the migration and adoption of hybrid cloud, and developing and proposing solutions *Responsible for facilitating strategic business analysis activities to determine strategic customer requirements to drive Business Improvement, Business Change and technical Development *Scope and evaluate requests for BA support within the programme *Applies a wide range … of business analysis skills and techniques to create as-is and to-be use cases to support business and technical change *Investigate and solve a variety of complex problems, including Business Process Analysis, presenting options to stakeholders inside and outside the programme *Process design; creation of guardrails documents to support migration and outcome delivery *Conducting various business analyst … the programme requirements and priorities Required qualification: Use of relevant methodologies and professional qualification such as CBAP, CCBA. ECBA. PMI-PBA Required experience: *6+ years' experience working in Business Analysis *Experience using PESTLE analysis, business process modelling, root cause analysis, use case modelling Essential skills: *Initiates and facilitates communication with a diverse set of senior More ❯

leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to identify process or technological improvements that will reduce … incidents to be resolved at lower support tiers. Conduct postmortem investigations on critical incidents, identify and recommend corrective action items, and create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review … regarding the progress of individual problems. Be flexible and willing to work longer hours or outside of regular working hours in the event of critical issues that require expedited root cause analysis. There may be a future requirement to work on a shift basis outside of the normal 9 to 5 schedule, and the role may also transition More ❯

knowledge of IT infrastructure, app support and network ops. Ability to coordinate cross-functional technical teams and third-party suppliers (including during high-pressure situations). Problem Management, including root cause analysis, and developing resolution plans. Ability to manage stakeholder expectations under time-sensitive and high-stakes conditions. Demonstrated leadership skills through high-pressure situations. Strong analytical … skills to assess business impact and identify the root cause of incidents. Knowledge of best practice frameworks for Incident Management including ITIL. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is More ❯

candidate will: B e a specialist in discipline or possess relevant experience Develop/review the technical content of engineering standards for discipline Work with technical aspects of Criticality Analysis, Failure Analysis and Maintenance Strategy. Identify investments and major repairs based on CA, FA and MS Support spare part requirements and manage obsolescence Participate in root cause analysis problem-solving Participate in downtime incidents and actions Promote engineering workflows Support work task templates for the quality of work planning and execution Asset technical characteristics data gathering. Support contractor control including inductions and competence audits What we're looking for in our Pressure Systems Engineer: Be educated to HNC level (or equivalent in a technical discipline … preferred Have a recognised Engineering Apprenticeship Possess an excellent knowledge and competence in maintenance engineering Have an understanding of failure analysis and maintenance strategy Have a good knowledge of plant processes and equipment Be computer literate with working knowledge of ‘Windows Office' suite Have a good knowledge of plant management systems Be self-motivated, work on your own initiative More ❯

candidate will: B e a specialist in discipline or possess relevant experience Develop/review the technical content of engineering standards for discipline Work with technical aspects of Criticality Analysis, Failure Analysis and Maintenance Strategy. Identify investments and major repairs based on CA, FA and MS Support spare part requirements and manage obsolescence Participate in root cause analysis problem-solving Participate in downtime incidents and actions Promote engineering workflows Support work task templates for the quality of work planning and execution Asset technical characteristics data gathering. Support contractor control including inductions and competence audits What we re looking for in our Pressure Systems Engineer: Be educated to HNC level (or equivalent in a technical discipline … preferred Have a recognised Engineering Apprenticeship Possess an excellent knowledge and competence in maintenance engineering Have an understanding of failure analysis and maintenance strategy Have a good knowledge of plant processes and equipment Be computer literate with working knowledge of Windows Office suite Have a good knowledge of plant management systems Be self-motivated, work on your own initiative More ❯

variety discounts Free Mortgage Advice Bravo scheme: Incentivising high achieving employees What you'll be doing as Dispute Resolution Specialists The role involves the resolution of customer disputes, subsequent analysis of the cause of the disputes, and identification and implementation of solutions to prevent reoccurrence Responsibilities will include: Dispute resolution: Resolve customer disputes to ensure they can make … payment. This includes discussing issues with customers on the phone or via email. This will also require close coordination with colleagues in business support, finance and operational teams. Root cause analysis: Reverse engineer the circumstances that led to a customer dispute to identify how it could have been prevented. Process improvement: Reviewing processes in conjunction with colleagues … to Detail: Ability to take actions with minimal error rates and able to identify improvement opportunities that may not be immediately obvious. Analytical Thinking: Capability to analyse discrepancies identify root causes. Customer Focus: Commitment to meeting customer service SLAs and ensuring customer satisfaction. Influencing: Able to influence people positively, for the best benefit of all related parties Team Collaboration More ❯

the UK, monitoring rotating equipment such as gas and steam turbines, gearboxes, pumps, compressors, electric motors, fans, and other machinery. Utilize various analytical techniques and technologies, such as vibration analysis (manual, online, wireless), thermal imaging, and oil analysis, to detect and investigate machine failures. Perform root cause analysis (RCA) of damages and propose solutions to More ❯

and monitoring of disaster recovery solutions and backup strategies Ensure compliance with internal security policies and regulatory requirements (e.g., GDPR, ISO27001, PCI DSS v4.0) Provide 3rd line support and root cause analysis for complex issues Write PowerShell scripts to automate and streamline administrative tasks Document system configurations, changes and standard operating procedures Participate in infrastructure projects, including More ❯

and monitoring of disaster recovery solutions and backup strategies Ensure compliance with internal security policies and regulatory requirements (e.g., GDPR, ISO27001, PCI DSS v4.0) Provide 3rd line support and root cause analysis for complex issues Write PowerShell scripts to automate and streamline administrative tasks Document system configurations, changes and standard operating procedures Participate in infrastructure projects, including More ❯

Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of More ❯

Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of More ❯

Enhancements Identify optimisation opportunities and collaborate on config changes, updates, patches, and upgrades. Ensure thorough testing and documentation of changes. Incident and Problem Management Resolve incidents within SLAs, conduct root cause analysis, and implement long-term fixes. Maintain accurate records of incidents and resolutions. Compliance and Security Ensure applications meet organisational policies, standards, and regulatory requirements. Work … making. Strong technical and mathematical skills. Desirable knowledge and skills Possess a strong knowledge of Google Marketing Platform, including Google Tag Manager (GTM). Able to perform high-level analysis within GMP platforms such as GA4 and Floodlight to extract insights and support marketing efforts. Demonstrate strong skills in front-end technologies, including JavaScript, CSS, and HTML Utilise programming More ❯

lifetime of an incident or problem Undertake small scale development tasks, primarily creating checks and automation and data reconstructions Participate in or run relevant meetings, e.g. including team ceremonies, root cause analysis, long running problem handover, etc. Ensure that the Incident and Problem Management process is followed Establishing, sharing and follow operational procedures and controls Participate in More ❯

Applications Team Foundation Server Jenkins Excellent communication skills at all levels Motivated and Proactive Superb analytical and research skills. Advantageous Skills and Knowledge: Ability to interpret and perform defect root cause analysis on program code Database: Oracle, DB2, PL/SQL Knowledge of C C# Reporting skills, and ability to analyse metrics To be considered for shortlisting More ❯

SQS Implement system monitoring, logging, and alerting to ensure reliability and performance Support CI/CD pipelines and work with developers to streamline deployments Troubleshoot production issues and conduct root cause analysis Maintain security best practices and ensure compliance across cloud platforms Continuously evaluate and optimise infrastructure for performance and cost Key Skills & Experience Proven experience in More ❯

SQS Implement system monitoring, logging, and alerting to ensure reliability and performance Support CI/CD pipelines and work with developers to streamline deployments Troubleshoot production issues and conduct root cause analysis Maintain security best practices and ensure compliance across cloud platforms Continuously evaluate and optimise infrastructure for performance and cost Key Skills & Experience Proven experience in More ❯

of collaboration, innovation, and continuous improvement. Assist with the design, implementation, and maintenance of systems to ensure high availability, scalability, and performance. Develop and implement strategies for incident response, root cause analysis, and post-mortem reviews to prevent future incidents. Work closely with business and technology teams to understand their needs and ensure alignment with reliability and More ❯

of collaboration, innovation, and continuous improvement. Assist with the design, implementation, and maintenance of systems to ensure high availability, scalability, and performance. Develop and implement strategies for incident response, root cause analysis, and post-mortem reviews to prevent future incidents. Work closely with business and technology teams to understand their needs and ensure alignment with reliability and More ❯

Drive process and quality improvements within the Service Department under the guidance of the Product Support Manager. Ensure technical quality and best engineering practices through data collection, research, and analysis during process improvements. Collaborate with the service commercial team to implement best practices, improve processes, and drive cost-saving initiatives. Produce clear and concise quality reports, audits, process flows … costs through better internal and contractor processes. Provide technical support and contribute to improving warranty and concession processes as needed. Essential Qualifications & Skills: Relevant engineering qualification(s) Strong data analysis, report writing, and project management skills Excellent knowledge of power generation processes Advanced Excel and Microsoft Office skills Proficiency in creating processes using Visio Ability to conduct research on … skills in English Clean UK driving license (category B) Desirable Experience: BEng (Hons) degree Experience in a similar role requiring problem-solving, technical interpretation, and report writing Experience with root cause analysis Proven track record of managing customer relationships Personal Attributes: Strong relationship management and communication skills at all levels Focused, resilient, and able to prioritize company More ❯

protocol technologies including TCP/IP, DNS, DHCP, VPN and Routing - Expertise with FortiManager, Palo Alto firewalls, Juniper switches/routers, Meraki wifi and Solarwinds - Excellent problem-solving/root-cause analysis capability and strong communication skills - Networking engineering skills including SDWAN, micro-segmentation, firewalls and switches (Cisco and Palo Alto) - Experience of IT infrastructure support including More ❯

exposure. Collaborate on building and refining the enterprise risk management framework, including defining risk appetite in coordination with first and second-line teams. Assist in handling IT incidents, conducting root cause analysis, and capturing key takeaways to minimize future risk. Provide independent review and constructive challenge on IT and security risk matters in collaboration with business stakeholders. More ❯

Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root cause analysis and lessons learned. Governance & Compliance Ensure infrastructure practices comply with internal policies, industry regulations, and security standards. Lead regular audits and reviews to assess compliance More ❯