Application Support Manager
Paisley, Scotland, United Kingdom
JR United Kingdom
to agreed SLAs, maintaining high levels of customer satisfaction. Technical Expertise: Implement selected ITIL best practices to ensure that we develop a customer focussed service oriented. Problem Management: Conduct root cause analysis for recurring issues and implement solutions to prevent future occurrences. Stakeholder Management: Develop strong relationships through effective communication and engagement with internal and external stakeholders … for improvement. Compliance: Ensure all processes and procedures comply with regulatory requirements and company policies. Quality Assurance : Ensure that team deliverables are quality reviewed and work with Testing and Analysis functions to ensure releases are tested and fit for implementation Technical Proficiency : Be able to offer technical input into complex solutions while supported by team technical leads Disaster Recovery More ❯
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