1 of 1 Root Cause Analysis Jobs in Retford

You will serve as an escalation point for ticket-related issues, assist other teams and Client Engagement Managers during escalations, oversee major incidents, and participate in problem investigations and root cause analysis. Objective of the Technical Delivery Team To deliver outstanding service by caring, owning issues, and taking responsibility for resolutions. We are engaged, proactive, and committed to … nd line support. Key Responsibilities Provide 3 rd line technical support for escalated issues, ensuring timely resolution. Troubleshoot and resolve complex IT problems across various technologies. Perform diagnostics and root cause analysis for incidents and service requests. Mentor and coach junior engineers and service desk staff where appropriate. Maintain technical documentation, procedures, and knowledge base articles. Lead More ❯