4 of 4 Root Cause Analysis Jobs in Suffolk

desktop, laptop, mobile, collaboration, networking, and application issues. Troubleshoot Microsoft Windows, macOS, Microsoft 365, Teams, Outlook, VPN, printing, authentication, and endpoint management issues. Perform root cause analysis for recurring user issues. Coordinate with resolver groups to expedite issue resolution. Deliver high levels of first-time ...

connectivity solutions. Work closely with Information Security teams to maintain a security-first approach across infrastructure architecture. Support monitoring, incident resolution and root cause analysis for infrastructure and security-related issues. Maintain accurate documentation and ensure all changes are recorded through ITSM processes. Skills & Experience Required: Strong ...

Experience: An understanding of the Software Development Life Cycle (SDLC) Strong analytical and problem solving skills Confidence in troubleshooting complex problems and performing the Root Cause Analysis (RCA) Excels with self-motivation and self-discipline Able to manage own time, prioritise requirements and multi-task. Experience ...

systems, Data platform and network capacity, licence thresholds, and certificates. Incident Management: Participating in on call rotas to handle major incidents, conducting root cause analysis (RCA), and implementing corrective actions. Documentation: Creating and maintaining technical documentation, playbooks, and end to end operational procedures. Supplier Coordination: Coordinating activities ...