2 of 2 Root Cause Analysis Jobs in Sunderland

ensure compliance with internal standards for accuracy, completeness, and timely resolution. Identify process gaps and implement improvements in ticket categorization, prioritization, and escalation. Conduct root cause analysis of recurring issues and work with technical teams to implement long-term fixes. Track performance metrics such as resolution time … Familiarity with knowledge management platforms and documentation best practices. Solid understanding of the ITIL framework , including incident, problem, and change management. Experience with data analysis tools such as Power BI and process mapping using Visio . Strong written communication skills with the ability to produce clear, concise documentation. Ability More ❯

of Patching lifecycles, including scheduling, deployment & verification. Engineering, validating, implementing and quality assuring technical solutions. Supporting projects implementing new infrastructure into the datacentres. Supporting root cause analysis and remediation of issues. Working closely with others to estimate work, manage domain scope, risks and issues. Collaborating with project More ❯