5 of 5 Root Cause Analysis Jobs in the North East

Partner Management: Manage relationships with key infrastructure and cloud service providers (e.g., Microsoft, AWS, VMware, hardware vendors), including license, support, and performance management. Incident & Problem Management: Oversee critical incidents, root cause analysis, and service restoration activities, ensuring timely communication and resolution. Change & Release Oversight: Provide technical validation and risk assessment for infrastructure and platform changes. Continuous Improvement … value and accountability. Technical Depth: Strong expertise in hybrid cloud architectures, automation, virtualisation, storage, networking, and security integration. Problem Solving: Analytical and pragmatic in resolving service issues and driving root cause elimination. Communication: Clear and confident communicator with both technical and non-technical stakeholders. Continuous Improvement Mindset: Looks for opportunities to enhance efficiency, cost control, and service quality More ❯

and ensure timely resolution using ITSM tools. Follow SOPs for incident handling, escalation, and documentation. Technical Troubleshooting Diagnose and resolve call routing issues, integration problems, and performance bottlenecks. Perform root cause analysis using CloudWatch logs. Collaboration Work closely with telephony managers, system architects, and IT teams to implement improvements. Upskill colleagues on AWS Connect capabilities. Reporting Provide More ❯

and ensure timely resolution using ITSM tools. Follow SOPs for incident handling, escalation, and documentation. Technical Troubleshooting Diagnose and resolve call routing issues, integration problems, and performance bottlenecks. Perform root cause analysis using CloudWatch logs. Collaboration Work closely with telephony managers, system architects, and IT teams to implement improvements. Upskill colleagues on AWS Connect capabilities. Reporting Provide More ❯

with the Play or Spring frameworks. Exposure to NoSQL databases (e.g., MongoDB, Cassandra, DynamoDB). Knowledge of microservices architectures and containerisation (Docker, Kubernetes). Experience conducting system autopsies or root cause analyses after production incidents. More ❯

development lifecycle within an Agile environment. Collaborate with frontend developers using Angular or React. Use Git for version control and participate in regular code reviews. Troubleshoot, debug, and perform root-cause analyses to improve application reliability. Mentor junior developers and support continuous improvement initiatives (for senior roles). Required Skills & Experience Proven commercial experience with Java 8+. Strong More ❯