1 of 1 Root Cause Analysis Jobs in Weston-super-Mare

technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web, while assisting with root cause investigations and disseminating issues and potential trends requiring investigation by internal resources. Troubleshoot reported system failures according to defined process to correctly … identify root cause and remediation plan. Clearly identify cross-functional dependencies between teams to ensure execution alignment of troubleshooting, analysis and incident resolution. Liaison between R&D and vendor teams when necessary for escalated incidents. Monitor service level agreements amongst vendors to ensure compliance with established standards. … Things (IOT) architecture and cloud-based platforms such as Azure, AWS or GCP. Experience facilitating collaboration amongst multi-disciplinary teams to drive complex troubleshooting, root cause analysis and issue resolution. Experience with ITIL Service Delivery basic concepts. Experience developing technical support process flows. Solid understanding of Data More ❯