19 of 19 Root Cause Analysis Jobs in the City of London

supplement engineering capacity during transformation delivery delivering solution development. Key Scope Embed into BAU operations - incident triage, escalation and hands-on remediation. Conduct Root Cause Analysis on production issues; partner with engineering teams on fix delivery. Provide backfill engineering capacity on a defined-term basis where required. … able to engage with senior stakeholders and translate technical detail for non-technical audiences. Technical Skills Problem and Incident management - telemetry-led detection, ticket analysis, knowledge-base uplift. Root Cause Analysis tooling and fix delivery integrated with engineering release management. Observability platforms - Nexthink, Microsoft 365 admin ...

topology data to improve visibility across cloud, on‐premises, and hybrid environments. Implement AIOps use cases, including noise reduction, event deduplication, correlation, anomaly detection, root cause analysis, and predictive alerting. Partner with engineering teams to build automated remediation and self‐healing workflows integrated with observability and ITSM … influence decisions on tooling, process simplification, and operating model improvements. Build and mentor a high‐performing team, fostering technical depth in observability, data analysis, incident intelligence, and automation engineering. Qualifications 7–10+ years of experience in IT operations, SRE, observability, platform engineering, or related disciplines, with demonstrated leadership ...

platforms. Support configuration of compute, storage, networking and platform services. Monitoring, Reliability and Support Help monitor digital services, infrastructure and applications. Support incident investigation, root cause analysis and service recovery. Assist with improving logging, alerting and observability. Contribute to service availability, performance and resilience improvements. Security ...

access reviews) Monitor system performance and proactively address issues Respond to incidents and service requests, ensuring SLA adherence Troubleshoot and resolve application issues, conducting root cause analysis Support system configurations, integrations, and deployments Partner with Information Security to remediate vulnerabilities and support audits Contribute to post-incident ...

issue resolution to a proactive, reliability-led approach. Youll define and manage data SLAs and SLOs, implement automated validation and observability tooling, and lead root cause analysis when issues occur. Youll also have experience building automated data validation frameworks, defining SLAs/SLOs, and working with distributed …/CD and Infrastructure-as-Code is beneficial. Most importantly, youre a proactive problem-solver who enjoys working collaboratively and improving systems at their root cause. If youre looking to take ownership of data reliability in a complex enterprise environment and make a real impact on how data ...

issue resolution to a proactive, reliability-led approach. Youll define and manage data SLAs and SLOs, implement automated validation and observability tooling, and lead root cause analysis when issues occur. Youll also have experience building automated data validation frameworks, defining SLAs/SLOs, and working with distributed …/CD and Infrastructure-as-Code is beneficial. Most importantly, youre a proactive problem-solver who enjoys working collaboratively and improving systems at their root cause. If youre looking to take ownership of data reliability in a complex enterprise environment and make a real impact on how data ...

support, and operational oversight for core enterprise infrastructure, including VMware, Windows Server, Active Directory, DNS, and DHCP Drive infrastructure design, capacity planning, performance optimisation, root cause analysis, and continuous service improvement Participate in an on-call rota and collaborate across teams to maintain service availability and resolve ...

ensuring timely and accurate processing of transactions. Serve as the primary escalation point for all payment‐related incidents, leading swift resolution and conducting root cause analysis to prevent recurrence. Develop, document, and implement new operational processes to ensure they are robust, compliant, and scalable for hyper‐growth. … multiple concurrent workstreams. Excellent communication and stakeholder management skills. A proactive, detail‐oriented, and resilient mindset, comfortable working independently and collaboratively. Proficiency of data analysis tools like Excel/Gsheets and SQL. Life At Verto Perks Insurance paid by the company Health and wellness benefits (with specific added benefits ...

voice of the customer within the organization while providing operational leadership and proactive account management. The role combines customer engagement, service delivery oversight, operational analysis, incident management, and continuous improvement to ensure business outcomes are achieved. Based full-time at the customer's East Finchley office, the SDM serves … experience, and operational effectiveness. Support executive reporting requirements for both customer and internal leadership teams. Continuous Improvement & Service Excellence Identify recurring issues and drive root-cause analysis activities. Lead service improvement initiatives focused on stability, efficiency, customer satisfaction, and operational performance. Collaborate with technical and operational teams ...

/CD pipelines, automated testing, and Git-based workflows Deliver MUnit test coverage of 80%+ Provide BAU support including incident resolution and root cause analysis Mentor developers, conduct code reviews, and promote best practice About You Extensive experience in MuleSoft development (Mule 4) Strong capability with ...

Extreme Programming practices, including pairing. A practical technical leadership style that supports agile Kanban delivery. Ability to solve problems across the stack using structured root‐cause analysis rather than relying solely on tooling. Works transparently, shares knowledge openly and builds strong, collaborative relationships across global teams. Excellent ...

security. Provide technical governance and oversight of third-party managed service providers. Assess technical changes for impact, risk, and alignment with architectural standards. Lead root cause analysis and resolution of major incidents and recurring technical issues. Maintain technical standards, documentation, and operational architecture artefacts. Drive platform lifecycle ...

Cisco technologies. Key Responsibilities Own complex faults and changes through to resolution. Escalation point for 2nd Line engineers. Support customer and vendor engagements. Perform root cause analysis and problem management. Deliver network and security projects. Manage firmware upgrades, documentation, and DR testing. Mentor colleagues and contribute ...

recruitment, induction and performance management activities. Investigate and resolve complex payroll and pension-related issues. Lead payroll transformation, automation and process improvement initiatives. Conduct root cause analysis and implement corrective actions to prevent recurring issues. Develop management information and reporting to support business decision-making. Identify opportunities ...

approach to customer advocacy and dispute resolution. Responsibilities: Subscription Billing, Financial Ownership & Escalations: Own and resolve high-complexity billing and subscription issues, conduct advanced root-cause analysis and driving resolution across systems and stakeholders. Act as the senior escalation point for financial disputes, ensuring outcomes balance customer ...

Managing Client Requirements Ensure client quality requirements are documented and integrated into project plans. Monitor changes to maintain continuous compliance. Address client complaints using root cause analysis (RCA) and implement corrective actions. Communication and Reporting Serve as the primary liaison for quality-related issues between clients … relevant data. Analyze KPIs (RFT, OTD, customer satisfaction) and prepare reports for stakeholders. Ensure data reliability and monitor performance to identify improvement areas. Gap Analysis Communicate with ACQP Direction and Technical Direction on quality control. Identify trends and propose action plans to enhance performance. D. Continuous Improvement Capitalizing ...

release services, automation and troubleshooting Experience of utilising tools and technology across the software development lifecycle Experience using data to drive decisions, priority and root cause analysis programming experience Kubernetes and Docker Deploy and release services experience Experience with Greenfield projects ideally 6+ years relevant experience Grafana ...

Open RAN adoption roadmaps, acting as the primary client-facing technical authority. Shape transformation business cases, including TCO modelling, NPV/ROI analysis, vendor benchmarking, and funding scenarios, to C-suite and board-level stakeholders. Support pre-sales activities, solution design for O-RAN, SD-WAN, Satellite, and private … deployment and testing phases across workstreams, stakeholder dependencies, risks, and quality gates to ensure on-time, on-budget outcomes. Drive network optimisation, KPI baselining, root cause analysis, parameter tuning, and feature activation across 4G and 5G networks, underpinned by SON and closed-loop automation. Apply Generative ...

including break-fix, patching, version upgrades, and integration with broader security ecosystems. Directs complex security incident response efforts across multiple vectorsendpoint protection, EDR, malware analysis, network and computer forensicsensuring rapid containment and root cause analysis. Designs and executes advanced vulnerability assessments using both automated and manual techniques ...