1 to 25 of 55 Root Cause Analysis Jobs in the City of London

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis … function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). Youll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, youll focus on Problem Management, leading structured … investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. Youll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification through to More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis … which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you’ll focus on Problem Management, leading … structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis … which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you’ll focus on Problem Management, leading … structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification More ❯

career in a SOC environment and now works primarily in incident and threat response. The role Lead investigations into live security incidents including malware, phishing, and endpoint compromise Perform root cause analysis, containment, and recovery actions Tune detection rules and develop new use cases to improve response times Utilise Microsoft Defender, Sentinel, and Azure Security tools to … incident response experience Strong working knowledge of SIEM and EDR tools (Sentinel, Defender, CrowdStrike, etc.) Solid understanding of Windows, Linux, and network security principles Experience with forensic or threat analysis techniques Familiarity with MITRE ATT&CK, NIST, or similar frameworks Desirable Exposure to automation or SOAR tooling PowerShell or Python scripting skills GIAC or Microsoft security certifications This is … career in a SOC environment and now works primarily in incident and threat response. The role * Lead investigations into live security incidents including malware, phishing, and endpoint compromise * Perform root cause analysis, containment, and recovery actions * Tune detection rules and develop new use cases to improve response times * Utilise Microsoft Defender, Sentinel, and Azure Security tools to More ❯

effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a … end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds … prioritised, and assigned in accordance with business impact and urgency. Maintain high-quality incident records, including timelines, actions taken, and resolution details. Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. Monitor incident More ❯

own and oversee the resolution of service-related issues from start to finish. This role offers an exciting chance to work in a dynamic environment with complex systems, making root cause identification challenging. You will collaborate closely with your team and other Service Operations teams, including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming … outcomes to the problems in hand. Lead problem resolution efforts to ensure timely and effective outcomes. Report and escalate when necessary, ensuring full transparency throughout Be accountable for the Root Cause Analysis lifecycle and ensure accuracy and quality is obtained collaboratively with our 3rd party suppliers. Assess and manage risks associated with services and recurring problems. Work … stakeholders to improve existing processes and performance and feeding back successes and any concerns in implementation of these improvements. Conduct Trend Analyses to identify and eliminate common factors that cause incidents. Then escalate and communicate onwards as necessary with suggested solutions and mitigation. Ensure awareness of workarounds are communicated to wider business areas. For example, and not limited to More ❯

reported by internal stakeholders & consumers. Log, prioritise, and track bugs through resolution, ensuring timely fixes in collaboration with IT, development, and QA teams. Coordinate triage sessions to assess impact, root cause, and urgency of reported issues. Maintain a central issue tracker and ensure clear visibility across teams. Analyze and manage alert systems software ensuring it is optimal and … pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold success & satisfaction reviews around … if we have the right alerting in place and right processes to respond to any alerts triggered Follow up & ensure corrective action has been taken following any post issue root cause analysis Stress test the website Skills & Experience Required 5+ years of experience in e-commerce operations or technical account management. Strong understanding of e-commerce platforms More ❯

site specific improvements, region wide improvement programmes, and oversight and reporting throughout. The Engineer plays a key role during incident and follow-up, including taking part in incident calls, root cause analysis exercises, and supporting sites throughout resolution of problem tasks. The Engineer may play a consultative role in the review of high-risk changes and incident … discipline of Electrical engineering to the level of subject matter expert. Working Knowledge of Plan Do Check Act (Deming cycle) highly desirable. Experience of taking part in and conducting root cause analyses, including awareness of the relevant frameworks. Experience working with computerised maintenance management systems. Experience required in management of external resources. Can prepare & present relevant information to More ❯

and Grafana . Key Responsibilities: Administer and maintain Solace PubSub+ appliances and software brokers across environments (on-prem and cloud). Provide production support for messaging-related incidents, including root cause analysis and resolution. Monitor system performance and health using Prometheus and Grafana ; proactively identify and address anomalies. Configure and optimize Solace across WAN environments , ensuring low More ❯

Problem Management: Highly skilled in ITIL incident management processes with emphasis on major incident coordination affecting users or business-critical systems. Experience coordinating cross-functional teams during outages, conducting root cause analysis, and implementing preventative measures with detailed post-incident reporting. Network & Connectivity Excellence: Advanced understanding of TCP/IP, DNS, DHCP, VPN technologies, SD-WAN, wireless More ❯

threats across our global estate, working alongside our security operations, threat intelligence, and engineering teams. What You’ll Be Doing 🕵️ Lead Investigations : Conduct host, network, and cloud-based forensic analysis to uncover the full scope of security incidents. 🛡️ Incident Handling : Support incident managers with root cause analysis and recommend detection and prevention strategies. ⚙️ Drive Innovation : Improve … suspicious activity, contributing to our detection engineering efforts. What We’re Looking For 4+ years of hands-on experience in DFIR or cyber incident response Strong background in forensic analysis across Windows, MacOS, and Unix systems Experience in large-scale corporate environments, ideally with Microsoft Azure Proficiency in tools like EDR, SOAR, SIEM, and scripting languages (Python, PowerShell) Calm More ❯

tools to support system deployments, monitoring, alerting, and operational workflows. Monitor health of trading systems with a goal of proactive failure prevention. Take ownership of, and improve incident response, root cause analysis, and blameless post-mortems. Partner with developers to build scalable, testable, and efficient deployment pipelines. Collaborate with trading, operations, and quant teams, as well as More ❯

including on-prem services). • Ensure we have Disaster Recovery environments that are fit for purpose and regularly tested. • Take ownership of major incidents related to cloud infrastructure, including root cause analysis and corrective actions. • Be available outside of standard working hours if required for high-priority incidents, demonstrating a commitment to seeing critical issues through to More ❯

including on-prem services). Ensure we have Disaster Recovery environments that are fit for purpose and regularly tested. Take ownership of major incidents related to cloud infrastructure, including root cause analysis and corrective actions. Be available outside of standard working hours if required for high-priority incidents, demonstrating a commitment to seeing critical issues through to More ❯

across infrastructure, cloud services, endpoints, and networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation … mentorship and cybersecurity guidance to junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised … GDPR requirements. Skilled in vulnerability management, threat detection, incident response, and remediation planning, including experience with ransomware and phishing mitigation. Ability to analyse complex technical and security issues, identify root causes and implement long-term mitigations. Strong communication skills with the ability to present technical and security findings to non-technical stakeholders and clients. Experience creating and maintaining security More ❯

regression phases. Building and maintaining automated test suites in Tricentis Tosca , ensuring scalable and reusable automation assets. Collaborating with functional consultants, developers, analysts, and business stakeholders. Managing defects, driving root-cause analysis, and maintaining high-quality documentation. Providing expert guidance on testing best practice in both Agile and hybrid environments. What You'll Bring Active SC Clearance More ❯

supporting critical business applications across a modern and complex technology stack. In this role, you'll be responsible for: Investigating and resolving technical incidents, ensuring minimal downtime and effective root cause analysis Proactively maintaining and optimising applications, performing upgrades and configuration changes Monitoring system performance, defining service-level objectives, and addressing bottlenecks before they impact users Collaborating More ❯

Responsibilities Advanced Support & Problem Management (Tier 2/3) Own and resolve complex, high-impact, and escalated support issues (L3) that cannot be resolved by Tier 1 staff. Perform Root Cause Analysis (RCA) for recurring incidents, developing and implementing permanent solutions across the organization. Provide specialized, discrete support for executive, VIP, and highly sensitive technical functions. Master More ❯

and applied. Threat landscape - Knowledge and understanding of the threat landscape relating to information governance, privacy and security. Analytical thinking - Ability to break down complex problems to derive the root cause and mitigating actions. Risk managemen t - Methods and techniques for the assessment and management of business risk including safety-related risk. Attention to detail - Completes all aspects … risk events Desirable Knowledge of cloud security particularly Microsoft Azure (E5) including defender for endpoint, sentinel, and purview. A knowledge of ITIL including incident management and problem management including root cause analysis. A knowledge of the data protection act (UK GDPR) and how it applies to information and cyber security A knowledge of card payment system security as More ❯

the SDLC. Participate in requirement reviews and provide feedback from a QA perspective. Create and maintain test plans, test cases, and test data. Identify, document, and track bugs; perform root cause analysis and regression testing. Ensure timely delivery of QA deliverables in Agile/Scrum environments. Provide QA metrics and status reports to stakeholders. Required Skills: Strong More ❯

Improvement Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) for EUC services. Act as the escalation point for complex tier 3 desktop support issues, driving root cause analysis and permanent resolution. Champion initiatives to improve end-user productivity through automation and technology optimization. Required Qualifications Education: Bachelor’s degree in Computer Science, Information More ❯

AWS platform and components for technical issues Implement and improve on existing monitoring and observability solution To be involved in the resolution of technical incidents tickets Assist in the root cause analysis of incidents Assist with improving efficiency and processes within the team Examining traces and logs Escalate incidents and problems to the appropriate teams Working with More ❯

LLM models hosted on Azure Foundry. Apply service virtualisation techniques to simulate unavailable or third-party services during testing. Debug complex issues in Java and Node.js applications, providing detailed root cause analysis and resolution. Ensure test environments are secure, scalable, and aligned with production configurations. Document test strategies, plans, and results clearly and concisely. Communicate effectively with More ❯

LLM models hosted on Azure Foundry. Apply service virtualisation techniques to simulate unavailable or third-party services during testing. Debug complex issues in Java and Node.js applications, providing detailed root cause analysis and resolution. Ensure test environments are secure, scalable, and aligned with production configurations. Document test strategies, plans, and results clearly and concisely. Communicate effectively with More ❯

high-demand environment Collaborate with infrastructure and engineering teams to ensure seamless integration of data and systems Act as a point of escalation for complex data issues and drive root cause analysis Work with data vendors (e.g., Bloomberg, FactSet, Refinitiv) to manage external feeds and troubleshoot delivery Identify opportunities to automate workflows and improve data reliability and More ❯