Technical Service Assurance Analyst
- Hiring Organisation
- Venturi
- Location
- City of London, London, United Kingdom
efficiently while maintaining high levels of service availability and end-user satisfaction. The role involves diagnosing complex issues, supporting infrastructure and applications, contributing to root cause analysis, and ensuring services meet agreed service levels and operational standards. Key Responsibilities: Incident & Problem Management Act as the primary owner … incidents and service requests from initiation to resolution. Diagnose and resolve complex technical issues across applications, systems, and infrastructure. Perform root cause analysis for recurring incidents and contribute to problem management processes. Ensure incidents are managed in accordance with best practices and defined service levels. Service Assurance ...