2 SIAM Jobs in the South East

experience with ServiceNow and monitoring tools A proven track record ensuring IT projects are defined, designed and delivered within an ITIL framework in a SIAM model or in-house service delivery model.Experience in the development of Service Designs and Service ArchitectureExperience in Service Management and Supplier Management in the Technology more »

Job DescriptionKey Responsibilities:The SIAM Lead – is accountable for Service Integration & Management Tower along with Governance for the management of Service Providers performance against the contracted and agreed service levels.Must understand the overall setup of IT Services and roles played by various Service ProvidersMust understand the Supplier SOWs and ensure … suppliers are delivering work as agreed in SOWBuild the SIAM Target Operating Model, align roles, interfaces with the relating functionsAnalyse, understand and continuously manage interdependencies within the Service Providers for smooth OperationsEstablish and maintain strong, productive and collaborative relationships with the Service ProvidersUnderstand business drivers, customer strategy and act as … Management Process ToolsGovern the Continual Service Improvement in conjunction with customers strategy and drive it across Service Providers. Track & Report CSIs across ProvidersLeads the SIAM Tower and drives its efficiency and effectiveness . Mentors SIAM team, defines and coordinates day-to-day responsibilities of service management staffMaintains relationship with Service more »