4 of 4 SIAM Jobs in Yorkshire

This role will be critical to the development and implementation of the IT Asset and Configuration Management (ITACM) strategy and practices, in line with a Service Integration and Management (SIAM) operating model. The successful candidate will lead the definition of standards, processes and data models that underpin asset lifecyclemanagement and accurate configuration tracking within the ITSM toolset (Helix). RESPONSIBILITIES … to define and maintain accurate service models and relationship mappings between assets, applications, infrastructure and services. Develop a configuration management strategy aligned to the organisation's move towards a SIAM model, including service-to-CI mapping and supplier engagement. Manage and support the integration of automated discovery tools and other data sources into the CMDB, ensuring integrity, reconciliation, and alignment … the CMDB at the point of transition. Work closely with regional teams and third-party suppliers to ensure asset data quality, consistency, and completeness. Provide regular asset reporting and dashboards to SIAM, regional, and functional teams to support visibility, planning, and service assurance. Promote the value and importance of asset and configuration management across the organisation. Lead the implementation and More ❯

Select how often (in days) to receive an alert: IT Service Architect Department: IT Location: GB INTRODUCTION JOB PURPOSE The SIAM Architect is responsible for defining and maintaining the architectural blueprint that underpins the Service Integration and Management (SIAM) function. This role ensures that service, process, and tooling architectures are designed to enable seamless integration, governance, and performance across internal … teams and external service providers. Operating at the intersection of service design and enterprise architecture, the SIAM Architect ensures that all architectural decisions support ITIL-aligned service management, operational efficiency, and strategic transformation. RESPONSIBILITIES Define and maintain the high-level service and solution architecture for the SIAM function, ensuring alignment with enterprise architecture principles and ITIL best practices. Provide architectural … support end-to-end service integration. Ensure that all designs promote standardisation, automation, and interoperability across the service ecosystem. Develop and maintain the business and process architectural principles for SIAM, ensuring that service management processes are clearly defined, scalable, and aligned with business objectives. Collaborate with process owners to embed architectural standards into operational practices. Define the architectural framework for More ❯

Senior Service Integration Manager, Design & Reporting Department: IT Location: GB INTRODUCTION JOB PURPOSE The Senior Manager for Service Design and Reporting sets the strategic direction for the SIAM (Service Integration and Management) function, defining and governing the relevant policies, standards, and processes that underpin effective service delivery. This role ensures that services and processes are consistently delivered in line with … these expectations through robust SIAM assurance reporting. By leveraging data and insights, they identify performance gaps, drive prioritised improvement actions, and demonstrate impact against strategic goals and key metrics. They are also accountable for the product management, tooling, reporting, and innovation capabilities that support SIAM - including ownership of the ITSM toolset, data strategy, and product roadmap. RESPONSIBILITIES Set the direction … or service domains. Understanding of assurance practices and how they support quality, compliance, and continuous improvement. Awareness of service integration, multi-supplier delivery models, and the evolving IT service landscape (SIAM experience desirable but not essential). FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and More ❯

Select how often (in days) to receive an alert: IT Service Reporting Manager Department: IT Location: GB INTRODUCTION JOB PURPOSE The SIAM Reporting Manager is responsible for the strategic design, delivery, and continuous improvement of reporting capabilities across the Service Integration and Management (SIAM) function. This role ensures that service performance data is accurate, comprehensive across internal teams and third … suppliers, and aligned with organisational objectives. By producing clear, actionable insights and assurance reporting, the role supports data-driven decision-making, transparency, and accountability. Through high-quality reporting, the SIAM Reporting Manager enables the identification of performance gaps, drives continuous improvement, and reinforces compliance with agreed service standards and policies. RESPONSIBILITIES Lead the development, execution, and continuous improvement of the … suppliers, resolver groups, and internal service management functions/processes. Establish and enforce standards for reporting formats, metrics, and data sources to ensure consistency, comparability, and alignment with ITIL and SIAM principles. Drive the enhancement of dashboards and visualisations to improve usability, relevance, and stakeholder engagement, incorporating feedback and promoting continuous improvement. Promote adoption of self-service reporting tools (e.g. More ❯